At a Glance
- Tasks: Manage transport bookings and ensure smooth delivery operations.
- Company: Join a dynamic team in a fast-paced logistics environment.
- Benefits: Enjoy casual dress, company pension, and free on-site parking.
- Other info: Full-time, permanent role with opportunities for growth.
- Why this job: Be the go-to person for problem-solving and customer support.
- Qualifications: Strong organisational skills and a proactive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and reliable Transport & Customer Support Administrator to manage the day-to-day booking of transport jobs with our pallet carrier, liaise with hauliers and customers, and ensure the smooth running of delivery operations. This role requires a no-nonsense approach, excellent organisational skills, and the ability to handle challenges calmly and effectively.
Key Responsibilities
- Transport Coordination
- Book and manage daily transport jobs with our pallet carrier.
- Liaise with hauliers to monitor delivery progress and resolve issues.
- Follow up with customers to confirm deliveries and address concerns.
- Problem Resolution & Claims
- Act as the point of contact for delivery problems, liaising between the customer and haulier.
- Initiate and complete all damage claim documentation.
- Handle push-backs from insurers, ensuring claims are processed efficiently.
- Administrative Support
- Order and prepare product samples for delivery.
- Support the accounts team by checking invoices against transport jobs.
- Undertake general office and administrative duties as required.
- Customer Service
- Assist with overflow calls during peak times.
- Respond promptly and professionally to customer emails.
- Provide additional support across departments as business needs require.
Skills & Experience
- Strong organisational and time management skills with a practical, no-nonsense attitude.
- Previous experience in transport, logistics, or customer service (preferred but not essential).
- Confident communicator with the ability to liaise effectively with customers, hauliers, and insurers.
- Resilient when handling delivery issues and insurance disputes.
- Competent in Microsoft Office (Word, Excel, Outlook) and comfortable with general office systems.
- Attention to detail when processing documentation and checking invoices.
- Flexible and willing to take on varied tasks as required.
Personal Attributes
- Proactive and solution-focused.
- Calm under pressure with a practical, can-do approach.
- Team player who can also work independently.
- Professional, reliable, and approachable.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
Transport & Customer Support Administrator employer: Paving Superstore
As a Transport & Customer Support Administrator, you will thrive in a dynamic work environment that values proactive problem-solving and effective communication. Our company fosters a supportive culture where employees are encouraged to grow and develop their skills, with benefits such as a casual dress code, company pension, and free on-site parking. Join us for a rewarding career where your contributions directly impact our delivery operations and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Transport & Customer Support Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Transport & Customer Support Administrator, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in your job search. Don’t just wait for roles to be advertised; reach out to companies directly through our website. You never know when an opportunity might pop up!
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. A simple email to check in can show your enthusiasm and keep you on their radar.
We think you need these skills to ace Transport & Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant transport or customer service experience, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Transport & Customer Support Administrator role. Be sure to mention your proactive attitude and how you handle challenges.
Showcase Your Communication Skills:Since this role involves liaising with hauliers and customers, make sure your written application demonstrates your confident communication style. Keep it professional yet approachable, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paving Superstore
✨Know Your Transport Basics
Brush up on the fundamentals of transport coordination and logistics. Familiarise yourself with common terms and processes related to booking and managing transport jobs, as well as how to liaise effectively with hauliers and customers.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think of situations where you successfully managed multiple tasks or resolved issues calmly. This will demonstrate your no-nonsense approach and ability to handle challenges.
✨Practice Problem Resolution Scenarios
Anticipate potential delivery problems and think through how you would resolve them. Be ready to discuss how you would act as a point of contact between customers and hauliers, and how you would handle claims efficiently.
✨Demonstrate Your Customer Service Skills
Be prepared to talk about your experience in customer service, even if it's not directly related to transport. Highlight your communication skills and how you respond to customer concerns promptly and professionally.
