At a Glance
- Tasks: Manage transport bookings and ensure smooth delivery operations.
- Company: Join a dynamic team in a fast-paced logistics environment.
- Benefits: Enjoy casual dress, company pension, and free on-site parking.
- Other info: Full-time, permanent role with opportunities for growth.
- Why this job: Be the go-to person for problem-solving and customer support.
- Qualifications: Strong organisational skills and a proactive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and reliable Transport & Customer Support Administrator to manage the day-to-day booking of transport jobs with our pallet carrier, liaise with hauliers and customers, and ensure the smooth running of delivery operations. This role requires a no-nonsense approach, excellent organisational skills, and the ability to handle challenges calmly and effectively.
Key Responsibilities
- Transport Coordination
- Book and manage daily transport jobs with our pallet carrier.
- Liaise with hauliers to monitor delivery progress and resolve issues.
- Follow up with customers to confirm deliveries and address concerns.
- Problem Resolution & Claims
- Act as the point of contact for delivery problems, liaising between the customer and haulier.
- Initiate and complete all damage claim documentation.
- Handle push-backs from insurers, ensuring claims are processed efficiently.
- Administrative Support
- Order and prepare product samples for delivery.
- Support the accounts team by checking invoices against transport jobs.
- Undertake general office and administrative duties as required.
- Customer Service
- Assist with overflow calls during peak times.
- Respond promptly and professionally to customer emails.
- Provide additional support across departments as business needs require.
Skills & Experience
- Strong organisational and time management skills with a practical, no-nonsense attitude.
- Previous experience in transport, logistics, or customer service (preferred but not essential).
- Confident communicator with the ability to liaise effectively with customers, hauliers, and insurers.
- Resilient when handling delivery issues and insurance disputes.
- Competent in Microsoft Office (Word, Excel, Outlook) and comfortable with general office systems.
- Attention to detail when processing documentation and checking invoices.
- Flexible and willing to take on varied tasks as required.
Personal Attributes
- Proactive and solution-focused.
- Calm under pressure with a practical, can-do approach.
- Team player who can also work independently.
- Professional, reliable, and approachable.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
Transport & Customer Support Administrator in Norwich employer: Paving Superstore
Join a dynamic team as a Transport & Customer Support Administrator, where your proactive approach and organisational skills will be valued in ensuring seamless delivery operations. Our supportive work culture fosters professional growth, offering opportunities to develop your skills while enjoying benefits like free parking and a casual dress code. Located in a vibrant area, we prioritise employee well-being and collaboration, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport & Customer Support Administrator in Norwich
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Transport & Customer Support Administrator, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in following up after interviews. A quick thank-you email can go a long way in keeping you top of mind for the hiring team. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Transport & Customer Support Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant transport or customer service experience, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Transport & Customer Support Administrator role. Be sure to mention your proactive attitude and how you handle challenges.
Showcase Your Communication Skills:Since this role involves liaising with hauliers and customers, make sure your written application demonstrates your confident communication style. Keep it professional yet approachable, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paving Superstore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like transport coordination and problem resolution. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues. Be ready to discuss how you prioritise tasks and keep everything running smoothly.
✨Communicate Confidently
As a Transport & Customer Support Administrator, you'll need to liaise with various stakeholders. Practice clear and confident communication. Think of scenarios where you’ve effectively communicated with customers or hauliers, and be prepared to share those stories.
✨Stay Calm Under Pressure
This role involves handling delivery issues and insurance disputes, so it’s crucial to show that you can remain calm in challenging situations. Prepare to discuss a time when you faced a stressful situation and how you managed to resolve it without losing your cool.
