At a Glance
- Tasks: Sell products and provide exceptional customer service to trade and retail customers.
- Company: Leading online national retailer with a fun and modern office culture.
- Benefits: Free onsite parking, casual dress, company pension, and monthly incentives.
- Other info: Full-time role with ongoing training and great career growth opportunities.
- Why this job: Join a dynamic team and develop your sales skills while making customers happy.
- Qualifications: Previous sales experience, excellent communication skills, and a passion for learning.
The predicted salary is between 25000 - 32000 £ per year.
We are a leading online national retailer looking for a driven Sales Advisor to join our successful sales team based just outside Norwich. In this role, you will be responsible for effectively selling products to both trade and retail customers, while providing exceptional customer service and fostering strong relationships over the telephone.
This is a full time, permanent position working Monday to Friday, 9am - 5pm. The offered salary for this opportunity is depending on experience.
The benefits
- A fun and modern office
- Free, onsite parking
- Casual dress
- Company pension scheme
- Monthly incentives
- Ongoing training and development opportunities
The day to day
- Contacting warm leads to follow up on samples received.
- Selling products to trade and retail customers, delivering fantastic customer service and building strong relationships.
- Managing the customer journey, undertaking follow-up calls.
- Collaborating closely with colleagues to provide tailored advice to customers for finding the right product.
- Undertaking administrative duties.
- Liaising with customers via telephone, email, social media and live chat.
- Calling existing customers to maximise sales revenue by upselling our products and services.
- Enhancing their ongoing experience - whether that's picking the perfect products, highlighting new products or reminding them of all of their account benefits.
- Exceeding customer expectations by analysing their needs using open questions, their purchase history, building relationships and actively listening.
You will have/be
- Previous experience in a sales advisory role (this can be phone or retail based).
- Experience in using CRM systems, MS Office.
- Ecommerce experience an advantage.
- Motivated, tenacious and target driven.
- Excellent communication, customer service and teamwork skills.
- The ability to provide excellent customer service, take responsibility for your actions and maintain a hunger to succeed and consistently smash your targets.
- A personal, professional and positive style that makes for loyal, happy customers.
- Outstanding listening and communication skills.
- Strong influencing skills and the ability to overcome objections whilst always doing what's right for the customer.
- Calm under pressure and actually thrive when challenged.
- A passion for the product and the willingness to keep learning and developing.
How to apply
To hear more details about this fantastic opportunity, please email your CV to Georgina Read – Managing Director. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Job Types: Permanent, Full-time
Salary: Dependent on experience
Work Location: In person
Sales Advisor in Norwich employer: Paving Superstore
Join our dynamic team as a Sales Advisor in a fun and modern office just outside Norwich, where we prioritise employee growth through ongoing training and development opportunities. Enjoy a supportive work culture that values exceptional customer service and teamwork, alongside benefits like free onsite parking, a company pension scheme, and monthly incentives that reward your hard work. With a focus on building strong relationships with customers, this role offers a meaningful and rewarding career path in a leading online national retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Norwich
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, being able to confidently communicate your sales experience and how you can contribute to their success is key. Role-play with a friend or in front of the mirror if you have to!
✨Tip Number 3
Follow up after your initial contact. A quick email or call to express your enthusiasm for the role can set you apart from other candidates. It shows initiative and keeps you on their radar!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of sales.
We think you need these skills to ace Sales Advisor in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales experience and customer service skills, as these are key for us at StudySmarter.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our Sales Advisor role. Don’t forget to mention your passion for sales and customer service!
Showcase Your Achievements:When detailing your previous roles, focus on your achievements. Did you exceed sales targets? Did you receive positive feedback from customers? We love to see numbers and success stories that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paving Superstore
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products the company sells. This will help you answer questions confidently and show your passion for what they offer. Research their bestsellers and any new products to impress your interviewers.
✨Practice Your Sales Pitch
Since this role is all about selling, practice a short sales pitch for one of their products. Be ready to demonstrate how you would approach a customer over the phone. This will showcase your communication skills and ability to engage with potential clients.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to meet a customer's needs. This will highlight your ability to build strong relationships, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
