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- Tasks: Deliver exceptional service, manage ice cream sales, and support theatre events.
- Company: Join LED Group, a passionate team creating vibrant community spaces.
- Benefits: Free gym membership, discounts, and personal development opportunities.
- Why this job: Be part of a lively atmosphere and create memorable experiences for guests.
- Qualifications: Customer service skills, positive attitude, and flexibility to work varied hours.
- Other info: Exciting growth opportunities in a dynamic hospitality environment.
The predicted salary is between 11 - 16 £ per hour.
Joining us as a Customer Service Assistant, you'll play a vital role in delivering exceptional service at our café and bar, managing ice cream sales, and ensuring the smooth running of theatre events. Your responsibilities will also include helping with stock control, handling cash transactions, and maintaining a clean, safe environment for guests and colleagues alike.
Becoming part of our team means joining a group of passionate, customer-focused individuals in a scenic and fast-paced setting. With an ever-changing calendar of events and a bustling theatre atmosphere, each day brings fresh experiences and challenges. You'll have the chance to interact with a diverse array of patrons and help shape memorable moments for all who visit.
Responsibilities:
- Managing ice cream sales, handling cash, stock control, maintaining a clean and safe environment.
- Working confidently both independently and as part of a close-knit group.
- Delivering superb customer service with a keen eye for detail and flexibility to work non-standard hours.
- Showing a positive attitude and willingness to learn.
Bonus Points:
- Holding a Basic Food Hygiene Certificate
- Having prior experience in hospitality
- Knowledge of the leisure industry
- Being over 18 years of age (essential for licensing purposes)
At LED Group, we're passionate about more than just running leisure centres and hospitality venues—we're dedicated to creating lively spaces where communities can flourish, well-being is supported, and lasting memories are made. As the umbrella organisation for both LED Community Leisure and LED Enterprises, our roots are firmly embedded in East Devon. We're committed to promoting health, fitness, and enjoyment for all, offering a wide array of activities and programmes. Being part of LED Group means joining a team striving to make a real difference within our local communities.
Nestled along the beautiful Exmouth seafront, Pavilion Exmouth boasts a 541-seat theatre and hosts an array of exciting events, from musicals and comedy to ballet performances. As a key part of LED Enterprises, Pavilion Exmouth gives you the chance to immerse yourself in a thriving hospitality business, with ample opportunities for personal growth and development. You'll be at the heart of a vibrant events scene, surrounded by the buzz of live entertainment and a welcoming team spirit.
Benefits:
- Free gym and swim membership
- Staff Perks Discount Card – save up to 20% at food outlets and enjoy many other LED benefits
- Access to the My Staff Shop Employee Benefit Scheme – fantastic savings on shopping, savings, or mortgages
- Free bowling at Ocean for you and your household
- Free soft play for the dependents of team members at Ocean
- Employee Assistance Programme and counselling services
- Business development training opportunities
- Optional health cash plan
- 'Shout Out' Award Scheme to recognise exceptional contributions
Customer Service Assistant in Exmouth employer: Pavilion
Contact Detail:
Pavilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LED Group and Pavilion Exmouth. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. A neat appearance shows that you take the opportunity seriously and are ready to represent the vibrant atmosphere of Pavilion Exmouth.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant in Exmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you love creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Assistant role. Highlight your experience in hospitality, cash handling, and stock control, and don’t forget to mention any food hygiene certificates you might have!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and submit your details!
How to prepare for a job interview at Pavilion
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with managing ice cream sales, handling cash, and maintaining a clean environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to handle the fast-paced environment at Pavilion Exmouth.
✨Emphasise Teamwork and Flexibility
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Highlight your flexibility in working non-standard hours and your positive attitude towards learning new things. This will show that you're a great fit for their close-knit group.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the types of events held at Pavilion Exmouth or how the team ensures a safe environment for guests. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
