Group Risk Administrator

Group Risk Administrator

Salary up to £32,000

London – Hybrid

Job Summary

• Work within a wider Health & Protection team, managing individual client responsibilities and workload.
• Report directly to the Client Experience H&P Team Leader / Practice Manager.
• Handle regular client communications, back-office administration, and support for advisers on both existing and new business matters.

Experience required

Essential:

• 1–2 years’ experience within an insurer, employee benefits consultancy, or financial advisory environment.
• Intermediate understanding of Group Risk products.
• Excellent verbal and written communication.
• Strong organisational skills; capable of managing multiple tasks and deadlines under pressure.
• Team player who is also confident working independently.
• Proficient in Microsoft Word, Excel, and Outlook.

Desirable:

• Progress towards or completion of CII IF7 and GR1 qualifications.

Main Responsibilities

• Ensure effective daily management of assigned client portfolio.
• Develop and maintain professional relationships with clients and insurers.
• Administer employee benefit schemes including renewals, data handling, market reviews, claims, and underwriting processes.
• Keep accurate and up-to-date client records according to internal systems and standards.
• Proactively respond to client and insurer queries, ensuring advisers are informed when necessary.
• Assist with scheme re-broking and reviews.
• Prepare market review data, negotiate with insurers, and produce renewal communications.
• Actively contribute to broader team initiatives and business improvement projects.
• Participate in ongoing training and development as required.
• Support and mentor junior team members.
• Consistently deliver excellent service in line with the company’s client service standards and training requirements.