At a Glance
- Tasks: Lead a dynamic team of Account Managers and manage your own client portfolio.
- Company: Join a leading player in the Social Housing market with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Fast-paced environment with strong focus on compliance and continuous improvement.
- Why this job: Develop your leadership skills while making a real impact in client relationships.
- Qualifications: Experience in account management and a passion for team development required.
The predicted salary is between 50000 - 50000 £ per year.
You will be managing a high-performing, successful team of 7 in a fast-paced and collaborative environment. This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys building strong client relationships, and is looking to develop their leadership skills while working alongside an experienced team and market leaders within the Social Housing market.
We’re looking for someone who brings:
- Proven experience as an Account Manager, ideally handling Mid-Corporate and Large Risk clients
- Strong leadership or mentoring experience, with a passion for supporting team development
- Excellent client service skills, with the ability to build and maintain long-term relationships
- Strong negotiation, broking, and market awareness skills
- A proactive, organised approach with strong attention to detail
- A solid understanding of FCA regulations and compliance requirements
Responsibilities:
- Lead and inspire a team of up to 7 Account Managers, driving performance through regular 1:1s, coaching, and development conversations
- Manage your own portfolio of clients, delivering a high-quality, proactive service across new business, renewals, and mid-term adjustments
- Champion excellence in client servicing, ensuring all documentation is accurate, timely, and aligned with best practice and regulatory standards
- Take ownership of the renewal process, negotiating with insurers and exploring the market to secure the best outcomes for your clients
- Act as a trusted escalation point, confidently managing client and insurer queries and resolving issues efficiently
- Build strong insurer relationships, ensuring cover is placed effectively and documentation is completed promptly
- Support financial outcomes, managing account queries and working closely with credit control where required
- Promote a culture of accountability and continuous improvement, helping the team to deliver consistently excellent results for clients
- Drive compliance and quality, ensuring all activity meets FCA requirements and supports strong audit outcomes
Qualifications:
- Strong commercial insurance knowledge is essential, with a solid understanding of client servicing and market practices
- Experience in coaching, mentoring, or developing colleagues, with a passion for supporting team success
- Either holding or working towards CII qualifications (Cert CII / Dip CII), demonstrating commitment to professional development
- Proven experience working within a regulated environment, delivering against targets, KPIs, and service level agreements (SLAs)
- Excellent relationship-building skills, with the ability to deliver outstanding client service and communicate effectively at all levels
- Highly organised and process-driven, with the ability to plan, prioritise, and manage deadlines effectively
- Strong attention to detail and accuracy, with the confidence to use initiative and support others when needed
- Ideally, proficient in Acturis, with the ability to navigate systems efficiently
- Must have the right to work in the UK
Team Leader in Essex employer: Pavilion Recruitment Solutions
Join a dynamic and supportive team as a Remote Mortgage Broker, where you can enjoy the flexibility of remote work while serving a Manchester-based client base. With high-quality leads provided and ongoing training opportunities, you'll have the chance to grow your career in a culture that values personal connections and professional development. This role not only offers real earning potential but also the unique advantage of occasional in-person events to strengthen relationships and enhance your business network.
Contact Details:
Pavilion Recruitment Solutions Recruitment Team
