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- Tasks: Lead a team to deliver exceptional customer service and support daily store operations.
- Company: Join a growing, family-oriented business with strong green values and opportunities for career progression.
- Benefits: Enjoy a competitive pay rate, generous staff discounts, and access to training and wellbeing support.
- Why this job: Be part of a nurturing environment where you can learn, grow, and thrive while having fun at work.
- Qualifications: Ideal for those with supervisory experience or aspiring leaders passionate about customer service.
- Other info: This is a temporary part-time role in Chester, covering maternity leave for nine months.
Are you a friendly, engaging individual with a can-do attitude and passion for great customer service? Do you like to lead by example and motivate a team to achieve results? Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?
If you are a Supervisor, aspiring Supervisor, or have keyholder experience, and love providing an exceptional customer experience, then this could be the opportunity for you! Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work.
You will deliver high levels of customer service, advising on shoe care, handbags, and accessories to meet customer needs. Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, offering genuine, honest, and knowledgeable advice on our products.
We have a temporary, part-time Supervisor position in Chester, working 20 hours per week for nine months to cover maternity leave. Good availability is required as the role includes a mix of weekend and weekday hours.
Pay, Hours & Benefits
- £12.10 per hour. After completing the retail induction PaSS stages, your pay will increase to £12.35 per hour.
- Generous staff discount scheme, some of which can be shared with family and friends.
- Holiday entitlement increases with service.
- Company contribution pension.
- Access to the Pavers Foundation: a grant application and charitable giving scheme.
- Access to the Pavers Academy: online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring.
- Wellbeing and financial support through RetailTRUST.
Day-to-Day Responsibilities
- Support the management team in daily store operations, coaching, and developing the team, and driving KPI achievement.
- Provide high levels of customer service, advising on shoe care and accessories.
- Be self-aware, willing to question, learn, and take responsibility for personal and store performance.
- Live and breathe Pavers DNA, always leading by example.
Supervisor - Temporary employer: Pavers Shoes
Contact Detail:
Pavers Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Temporary
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since this role emphasises family values and a customer-first approach, demonstrating your alignment with these principles during any interactions can set you apart.
✨Tip Number 2
Showcase your leadership skills in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will highlight your suitability for the Supervisor position.
✨Tip Number 3
Prepare to discuss your availability and flexibility. Since the role requires a mix of weekend and weekday hours, being upfront about your schedule and willingness to adapt can demonstrate your commitment to the position.
✨Tip Number 4
Engage with the brand on social media. By following and interacting with their posts, you can gain insights into their latest products and promotions, which can help you provide informed advice during your interview.
We think you need these skills to ace Supervisor - Temporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any supervisory roles you've held. Use specific examples that demonstrate your ability to lead a team and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your leadership style. Mention how your values align with the company's family-oriented and green credentials, and express your enthusiasm for the role.
Showcase Relevant Skills: In your application, emphasise skills such as team motivation, communication, and problem-solving. Provide examples of how you've successfully managed or supported a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pavers Shoes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare to discuss your leadership style and how you've motivated a team in previous roles. Highlight any experiences where you successfully coached or developed team members.
✨Familiarise Yourself with the Brand
Research the company and its products thoroughly. Understanding their offerings, especially in shoe care and accessories, will allow you to provide knowledgeable advice during the interview and show that you're genuinely interested in the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare for scenarios where you might need to handle difficult customers or motivate a team under pressure, showcasing your ability to maintain a positive environment.
