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- Tasks: Help customers find the perfect shoes and accessories while achieving sales targets.
- Company: Join a growing, family-oriented business with strong green values.
- Benefits: Enjoy competitive pay, generous discounts, and career development opportunities.
- Why this job: Be part of a fun, supportive team where your contributions truly matter.
- Qualifications: Previous retail or customer service experience is a plus, but a positive attitude is key.
- Other info: Part-time role with flexible shifts; training provided to help you succeed.
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?
We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, offering genuine, honest, and knowledgeable advice on all our products.
You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support to help you succeed, but the right attitude and behaviours are essential. Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work!
We have a part-time Customer Advisor position available in our Pavers team in West Bromwich on a 6-hour per week contract. You'll need good availability as the role will include a mix of weekend and weekday shifts.
Pay, Hours & Benefits for our Customer Advisor:
- £11.70 per hour 21+ (18-20 £9.60, 16-17 £7.85)
- After completing the retail induction PaSS stages, your pay will increase to £12.05 per hour 21+ (18-20 £9.87, 16-17 £8.07)
- Generous staff discount scheme, some shareable with family and friends
- Holiday entitlement increases with service
- Company contribution pension
- Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
- Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
- Access to wellbeing and financial support through RetailTRUST
Day-to-Day Responsibilities as our Customer Advisor:
- Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs
- Be self-aware, question, learn, and take responsibility for yourself
- Be a team player, maintaining a friendly, engaging, and positive attitude
- Support the maintenance of store standards, product placement, and stockroom organization
Customer Advisor employer: Pavers Shoes
Contact Detail:
Pavers Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be advising on, such as shoe care and accessories. Knowing the ins and outs of these items will help you provide genuine and knowledgeable advice to customers, which is key for a Customer Advisor role.
✨Tip Number 2
Showcase your passion for customer service during any interactions you have with us. Whether it's through networking or informal chats, demonstrating your enthusiasm for helping customers can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous experience in retail or customer care. Think of specific examples where you've successfully met sales targets or provided excellent service, as this will highlight your suitability for the role.
✨Tip Number 4
Emphasise your availability and flexibility when it comes to shifts. Since the role includes a mix of weekend and weekday hours, showing that you're willing to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service. Emphasise any previous roles as a Sales Assistant or Retail Assistant, and showcase your ability to meet sales targets and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your 'can do' attitude. Mention specific examples of how you've successfully assisted customers in the past and how you align with the company's family values and green credentials.
Highlight Availability: Since the role requires good availability for weekend and weekday shifts, clearly state your availability in your application. This shows your commitment and flexibility, which are important for this part-time position.
Show Enthusiasm for Training: Express your eagerness to learn and grow within the company. Mention that you appreciate the training and support offered, and highlight your willingness to take responsibility for your own development in the role.
How to prepare for a job interview at Pavers Shoes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide excellent service, as this aligns perfectly with the company's values.
✨Demonstrate Your Sales Skills
Prepare to discuss your experience with sales targets and how you achieved them. Highlight any specific strategies you used to connect with customers and recommend products that met their needs.
✨Emphasise Teamwork and Positivity
Since the role requires a friendly and engaging attitude, be ready to talk about your experiences working in teams. Share stories that showcase your ability to maintain a positive environment, even during busy times.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
