At a Glance
- Tasks: Provide tailored customer service and support store operations in a fun, fast-paced environment.
- Company: Join Pavers, a family-run footwear business with a rich history and strong values.
- Benefits: Competitive pay, generous discounts, training opportunities, and wellbeing support.
- Other info: Enjoy a supportive workplace culture with opportunities for career progression.
- Why this job: Be part of a growing team that values your passion for customer service and sales.
- Qualifications: A positive attitude, attention to detail, and a love for helping customers.
The predicted salary is between 13 - 13 £ per hour.
We have an exciting opportunity to join our Pavers team in Dawson's Department Store, Skipton working 8 hours over 2 days per week flexing up to 12 hours per week when required.
This role will involve working weekends and weekdays on a rota basis., As a Customer Advisor, you're the heart of our stores.
Not only will you provide excellent, tailored service to our customers, you'll be there to:
Responsibilities
- Help our customers look & feel great
- Showcase our 'feel great footwear', that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
Are you passionate about achieving sales targets and finding just the right products for customers?
Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?, A team player
- Self-awareness
- A 'can do' attitude
- A keen eye for attention to detail
- Holds a passion for selling
• And is a great multi-tasker!
Company History
The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan (for a sofa she told them) to fund her new business.
She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.
Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine's three sons joined the business.
One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016.
As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.
From these modest beginnings, Pavers Shoes has grown to be a UK leader in today's footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.
We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, engaging over 1,900 people.
We were delighted to be recognised as a 3 Employer with 'World Class' levels of workplace engagement and named the '2nd Best Retailer to Work For' by Best Companies in November 2024.
In June 2025, we were also recognised as a 3 employer for workplace engagement and received an 'Excellent' rating for our Employee Experience from Work L.
Building on this success, Pavers has now also been recognised in The Sunday Times Best Places to Work 2026 list, celebrating organisations that lead the way in employee engagement, wellbeing and workplace culture across the UK.
We know our colleagues are our greatest asset, and we value the talent, passion and unique skills every individual brings to our team.
We have created a workplace culture that promotes inclusivity, ambition, opportunity and growth for all colleagues because we know their dedication and commitment are the driving force behind our success.
At Pavers, our colleagues feel part of the family.
At Pavers we know our colleagues are our greatest asset. We're passionate about our people and invest in them.
Benefits
- A competitive hourly rate of £13.00 (18+)
- Pa SS training to increase your hourly rate to £13.50 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends!
- Holiday entitlement that increases with service
- Company contribution pension
• Pavers Academy - enter a world of training at your finger tips!
- Pavers Foundation - nominate a cause close to your heart to receive a donation!
- Wellbeing and financial support through Retail TRUST, Holidays that increase with service
- Company Pension Contribution
- Wellbeing Assistance through Retail Trust
- Enhanced Maternity, Paternity and Adoption Pay
- Gym Discounts
- Multiple Retailer Discounts
- #J-18808-Ljbffr
Customer Advisor in Skipton employer: Pavers Ltd
Pavers Ltd is an excellent employer located in Baston, Lincolnshire, offering a supportive work culture that values teamwork and customer service. With flexible hours, competitive pay, and a generous discount scheme, employees are encouraged to grow through training and career progression opportunities, making it a rewarding place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Skipton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pavers Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pavers Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Advisor in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pavers Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Pavers Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pavers Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pavers Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pavers Ltd will surely appreciate.
