At a Glance
- Tasks: Deliver exceptional customer service and support store operations in a fun environment.
- Company: Join Pavers, a family-run footwear leader with over 180 stores across the UK.
- Benefits: Enjoy competitive pay, increasing holidays, discounts, and wellbeing support.
- Other info: Temporary role with opportunities for progression and a supportive work culture.
- Why this job: Be the heart of our store and help customers feel great with our products.
- Qualifications: Passionate about sales, teamwork, and providing excellent customer service.
Overview
The Vacancy: We have an exciting opportunity to join our Pavers team in Pugh\'s Garden Centre, Morganstown working 7.5 hours over 2 days per week. This role is a temporary position to cover Maternity Leave and is expected to end on 30 May 2026. The role will involve working weekends and weekdays on a rota basis.
Responsibilities
- As a Customer Advisor, you\'re the heart of our stores. Provide excellent, tailored service to our customers.
- Help customers look & feel great and showcase our feel great footwear.
- Support the operations of the store and organise deliveries.
- Be involved in stock movements and maintain an organised, clean, and safe working environment.
Qualifications & Attributes
- Passionate about achieving sales targets and finding the right products for customers.
- Can-do attitude, passion for great customer service, and ability to work in a fast-paced and fun environment.
- Team player with self-awareness, attention to detail, a passion for selling, and strong multi-tasking abilities.
About the Company
Pavers Shoes began in York in 1971 and has grown to be a UK leader in footwear, with over 180 stores nationwide. We are a growing, profitable, family-run business with values and green credentials, offering opportunities for progression. We are committed to being an employer with high workplace engagement and recognition for our work environment.
Benefits
- Holidays that increase with service
- Company pension contribution
- Wellbeing assistance through Retail Trust
- Enhanced maternity, paternity, and adoption pay
- Gym
- Discounts including multiple retailer discounts
- Pavers Academy – training resources
- Pavers Foundation – donate to causes
- Wellbeing and financial support through RetailTRUST
What\'s in it for you
- A competitive hourly rate of £12.50 (18+)
- PaSS training to increase your hourly rate to £13.00 (18+)
- Generous colleague discount scheme (some can be shared with family and friends)
- Additional benefits and progression opportunities within the company
Maternity Cover Customer Advisor in Cardiff employer: Pavers Ltd
Pavers Shoes is an exceptional employer, offering a supportive and engaging work environment at Pugh's Garden Centre in Morganstown. With a strong commitment to employee wellbeing, generous benefits including increased holiday with service, and opportunities for professional growth through Pavers Academy, we ensure our team members feel valued and empowered. Join us to be part of a family-run business that prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Maternity Cover Customer Advisor in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pavers Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pavers Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Maternity Cover Customer Advisor in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pavers Ltd.
How to prepare for a job interview at Pavers Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pavers Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pavers Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
