At a Glance
- Tasks: Provide tailored customer service and support store operations in a fun, fast-paced environment.
- Company: Join Pavers, a family-run footwear business with a rich history and strong values.
- Benefits: Competitive pay, generous discounts, training opportunities, and wellbeing support.
- Other info: Enjoy career progression in a supportive, inclusive workplace culture.
- Why this job: Be part of a growing team that values your passion for customer service and sales.
- Qualifications: A positive attitude, attention to detail, and a love for helping customers.
The predicted salary is between 13 - 13 £ per hour.
We have an exciting opportunity to join our Pavers team in Derby working 12 hours over 3 days per week flexing up to 20 hours per week when required.
This role will involve working weekends and weekdays on a rota basis.
As a Customer Advisor, you're the heart of our stores.
Not only will you provide excellent, tailored service to our customers, you'll be there to:
- Help our customers look & feel great
- Showcase our 'feel great footwear', that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
- Are you passionate about achieving sales targets and finding just the right products for customers?
- Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
- Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression? A team player
- Self-awareness
- A 'can do' attitude
- A keen eye for attention to detail
- Holds a passion for selling
• And is a great multi-tasker!
The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan (for a sofa she told them) to fund her new business.
She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.
Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine's three sons joined the business.
One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016.
As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.
From these modest beginnings, Pavers Shoes has grown to be a UK leader in today's footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.
We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people.
We were delighted to be recognised as a 3 Employer with 'World Class' levels of workplace engagement and named the '2nd Best Retailer to Work For' by Best Companies in November 2024.
In June 2025, we were also recognised as a 3 employer for workplace engagement and received an 'Excellent' rating for our Employee Experience from Work L.
Building on this success, Pavers has now also been recognised in The Sunday Times Best Places to Work 2026 list, celebrating organisations that lead the way in employee engagement, wellbeing and workplace culture across the UK.
We know our colleagues are our greatest asset, and we value the talent, passion and unique skills every individual brings to our team.
We have created a workplace culture that promotes inclusivity, ambition, opportunity and growth for all colleagues because we know their dedication and commitment are the driving force behind our success.
At Pavers, our colleagues feel part of the family.
At Pavers we know our colleagues are our greatest asset. We're passionate about our people and invest in them. Let's see what's in it for you:
- A competitive hourly rate of ££13.00 (18+)
- Pa SS training to increase your hourly rate to ££13.50 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends!
- Holiday entitlement that increases with service
- Company contribution pension
• Pavers Academy - enter a world of training at your finger tips!
- Pavers Foundation - nominate a cause close to your heart to receive a donation!
- Wellbeing and financial support through Retail TRUST, Holidays that increase with service
- Company Pension Contribution
- Wellbeing Assistance through Retail Trust
- Enhanced Maternity, Paternity and Adoption Pay
- Gym Discounts
- Multiple Retailer Discounts
- #J-18808-Ljbffr
Customer Advisor in Long Eaton employer: Pavers Ltd
Pavers is an exceptional employer located in Derby, offering a vibrant work culture that prioritises inclusivity and employee growth. With a strong commitment to family values and sustainability, we provide competitive pay, generous discounts, and extensive training opportunities through the Pavers Academy, ensuring our team members feel valued and supported in their career progression. Join us and be part of a thriving, independent business that celebrates your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Long Eaton
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Pavers Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Advisor in Long Eaton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Pavers Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Pavers Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Pavers Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Pavers Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Pavers Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Pavers Ltd!
