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For Companies At a Glance
- Tasks: Handle customer queries via email, social media, live chat, and phone.
- Company: Join Pavers Shoes, a family-run UK leader in footwear since 1971.
- Benefits: Earn £13.00 per hour, with training opportunities and generous discounts.
- Why this job: Be part of a supportive team and make a real difference in customer experience.
- Qualifications: Friendly attitude, strong English skills, and experience with digital communication.
- Other info: Flexible part-time roles with excellent career growth and well-being support.
The predicted salary is between 27120 - 28160 £ per year.
Responsibilities
- You will handle customer queries across a range of channels and use internal systems to track, manage, and resolve queries efficiently.
- Social media
- Live web chat
- Telephone
Qualifications & Skills
- Friendly, engaging, and positive approach with a 'can do' attitude
- Excellent English language skills, including spelling and grammar
- Strong written and administrative skills
- Ability to handle customer queries and complaints confidently
- Experience responding to customers via social media or digital channels
- Comfortable using multiple systems and digital tools
- Highly organised with strong attention to detail
- Patient and empathetic approach
- Excellent telephone manner
- Good IT skills with an openness to learning new tools
- Ability to multi-task and prioritise workload
- Able to work towards targets
- Access to a reliable internet connection at home
- A quiet space to work from home without interruption
Working Arrangements
We have three part‑time Customer Support Advisor roles (16 hours per week over 4 days). The department operates 8 am‑9 pm, Monday‑Sunday. Shift types include weekdays, evenings, and weekends on a rota basis. Typical shifts are 4 hours, with the option to pick up additional overtime hours up to 32 hours per week. Overtime is not guaranteed each week. Rotas are provided at least 4 weeks in advance. Monday‑Friday shifts will be office‑based in York. Evening and weekend shifts are worked from home. About 1 in 3 weekends are shared across the team.
Benefits & Compensation
- A competitive hourly rate of £13.00 (18+). PaSS training can increase your hourly rate to £13.50 (18+).
- Generous colleague discount scheme
- Holiday entitlement that increases with service
- Company contribution pension
- Pavers Academy – extensive training opportunities
- Pavers Foundation – nominate a cause close to your heart to receive a donation
- Well‑being and financial support through RetailTRUST
- Gym discounts and multiple retailer discounts
Company Overview
Pavers Shoes is a UK leader in footwear, founded in 1971. With over 180 stores nationwide and acquisition of brands such as Jones Bootmaker, Herring Shoes, Padders, and Van Dal, we are an independent, family‑run business employing over 1,900 people. We were recognised as a "3‑star employer" for workplace engagement and received an "Excellent" rating for Employee Experience from WorkL in June 2025.
Customer Support Supervisor employer: Pavers Ltd
Contact Detail:
Pavers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pavers Shoes. Understand their values, products, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview, showcasing your friendly and positive approach.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with digital tools and systems. Mention any specific platforms you've used before, as this will demonstrate your ability to adapt and learn quickly in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Support Supervisor
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role requires excellent written communication, make sure your application is clear and free of typos. Use proper grammar and spelling to showcase your attention to detail and professionalism.
Be Friendly and Engaging: We love a positive attitude! Let your personality shine through in your application. Use a friendly tone that reflects how you would interact with customers, as this is key for the Customer Support Supervisor role.
Tailor Your Application: Make sure to highlight your relevant experience, especially if you've handled customer queries before. Mention any specific tools or systems you've used, as we value familiarity with digital channels and multitasking abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pavers Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Pavers Shoes. Understand their values, products, and what makes them a leader in footwear. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Supervisor, excellent communication is key. Prepare examples of how you've handled customer queries or complaints in the past. Be ready to demonstrate your friendly and engaging approach, especially when discussing your experience with social media and digital channels.
✨Demonstrate Your Organisational Skills
Highlight your ability to multi-task and prioritise workload during the interview. You might be asked how you manage multiple customer queries at once, so think of specific instances where you successfully juggled tasks while maintaining attention to detail.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common customer issues and how you would resolve them. Practising these scenarios can help you feel more confident and articulate during the interview.