At a Glance
- Tasks: Provide excellent customer service and support store operations in a fun, fast-paced environment.
- Company: Join Pavers, a family-run footwear business with over 180 stores across the UK.
- Benefits: Competitive pay, generous discounts, holiday entitlement, and training opportunities.
- Other info: Flexible hours, temporary position until September 2026, with potential for increased hours.
- Why this job: Be part of a growing company that values its people and offers career progression.
- Qualifications: Passion for sales, teamwork, and a positive attitude are essential.
The predicted salary is between 27360 - 27360 £ per year.
Our stores feel like a family, here's what we look for in our colleagues:
- A team player
- Self-awareness
- A 'can do' attitude
- A keen eye for attention to detail
- Holds a passion for selling
- Is a great multi-tasker!
The Vacancy
We have an exciting opportunity to join our Pavers team in Thatcham Garden Centre working 16 hours over 4 days per week flexing up to 24 hours per week when required. This role will involve working weekends and weekdays on a rota basis. This is a temporary position until the 1st of September 2026.
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?
At Pavers we know our colleagues are our greatest asset. We're passionate about our people and invest in them. Let's see what's in it for you:
- A competitive hourly rate of £13.00 (18+)
- PaSS training to increase your hourly rate to £13.50 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends!
- Holiday entitlement that increases with service
- Company contribution pension
- Pavers Academy - enter a world of training at your fingertips!
- Pavers Foundation - nominate a cause close to your heart to receive a donation!
- Wellbeing and financial support through RetailTRUST
Want to see a snapshot of your duties? As a Customer Advisor, you're the heart of our stores. Not only will you provide excellent, tailored service to our customers, you'll be there to:
- Help our customers look & feel great
- Showcase our 'feel great footwear', that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
Holidays that increase with service, Company Pension Contribution, Wellbeing Assistance through Retail Trust, Enhanced Maternity, Paternity and Adoption Pay, Gym Discounts, Multiple Retailer Discounts.
Customer Advisor employer: Pavers Ltd
Pavers Ltd is an excellent employer located in Baston, Lincolnshire, offering a supportive work culture that values teamwork and customer service. With flexible hours, competitive pay, and a generous discount scheme, employees are encouraged to grow through training and career progression opportunities, making it a rewarding place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pavers Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pavers Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pavers Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pavers Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pavers Ltd!
How to prepare for a job interview at Pavers Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
