At a Glance
- Tasks: Provide excellent customer service and support store operations in a fun, fast-paced environment.
- Company: Join Pavers, a family-run footwear business with over 180 stores across the UK.
- Benefits: Competitive pay, generous discounts, holiday entitlement, and training opportunities.
- Other info: Flexible hours, temporary position until September 2026, with potential for increased hours.
- Why this job: Be part of a growing company that values its people and offers career progression.
- Qualifications: Passion for sales, teamwork, and a positive attitude are essential.
The predicted salary is between 27360 - 27360 £ per year.
Our stores feel like a family, here's what we look for in our colleagues:
- A team player
- Self-awareness
- A 'can do' attitude
- A keen eye for attention to detail
- Holds a passion for selling
- Is a great multi-tasker!
The Vacancy
We have an exciting opportunity to join our Pavers team in Thatcham Garden Centre working 16 hours over 4 days per week flexing up to 24 hours per week when required. This role will involve working weekends and weekdays on a rota basis. This is a temporary position until the 1st of September 2026.
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?
At Pavers we know our colleagues are our greatest asset. We're passionate about our people and invest in them. Let's see what's in it for you:
- A competitive hourly rate of £13.00 (18+)
- PaSS training to increase your hourly rate to £13.50 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends!
- Holiday entitlement that increases with service
- Company contribution pension
- Pavers Academy - enter a world of training at your fingertips!
- Pavers Foundation - nominate a cause close to your heart to receive a donation!
- Wellbeing and financial support through RetailTRUST
Want to see a snapshot of your duties? As a Customer Advisor, you're the heart of our stores. Not only will you provide excellent, tailored service to our customers, you'll be there to:
- Help our customers look & feel great
- Showcase our 'feel great footwear', that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
Holidays that increase with service, Company Pension Contribution, Wellbeing Assistance through Retail Trust, Enhanced Maternity, Paternity and Adoption Pay, Gym Discounts, Multiple Retailer Discounts.
Customer Advisor employer: Pavers Ltd
Pavers is an exceptional employer that fosters a family-like atmosphere, where teamwork and a 'can do' attitude are highly valued. With a commitment to employee growth through the Pavers Academy and generous benefits including competitive pay, holiday entitlement that increases with service, and a supportive work culture, we ensure our colleagues feel appreciated and empowered. Join us in Thatcham Garden Centre and be part of a thriving, independent business that prioritises both customer satisfaction and colleague wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pavers. Understand their values, history, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your 'can do' attitude! During the interview, let your enthusiasm shine through. Talk about how you tackle challenges and stay positive, even when things get busy. We love a team player who can keep the energy up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our Pavers family. We can’t wait to see your application!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and selling shine through. We love to see candidates who are genuinely excited about helping customers find the perfect products!
Be a Team Player:Highlight your ability to work well in a team. Mention any experiences where you've collaborated with others to achieve a common goal, as we value teamwork highly at Pavers.
Attention to Detail Matters:Make sure to proofread your application! A keen eye for detail is essential in our stores, so showing that you can present a polished application will definitely catch our attention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pavers Ltd
✨Show Your Team Spirit
Pavers is all about family and teamwork, so make sure to highlight your experiences working in a team. Share specific examples where you collaborated with others to achieve a goal or solve a problem. This will show that you're not just a lone wolf but someone who thrives in a team environment.
✨Demonstrate Your 'Can Do' Attitude
During the interview, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your positive attitude and resilience, which are key traits Pavers looks for in their Customer Advisors.
✨Passion for Selling is Key
Make sure to express your enthusiasm for sales and customer service. Share stories of when you went above and beyond to help a customer find the perfect product. This will demonstrate your passion for selling and your commitment to providing excellent service, which aligns perfectly with Pavers' values.
✨Attention to Detail Matters
Pavers values a keen eye for detail, so be prepared to discuss how you ensure accuracy in your work. Whether it's organising stock or maintaining a clean store environment, share examples that showcase your attention to detail. This will reassure them that you can maintain the high standards they expect.
