At a Glance
- Tasks: Provide tailored customer service and support store operations in a fun environment.
- Company: Join Pavers, a family-run business with over 180 stores nationwide.
- Benefits: Competitive pay, generous discounts, holiday entitlement, and training opportunities.
- Other info: Opportunities for progression in a supportive and engaging workplace.
- Why this job: Be the heart of our stores and help customers look and feel great.
- Qualifications: Passion for customer service, teamwork, and a 'can do' attitude.
The predicted salary is between 27360 - 27360 £ per year.
About the role
We have an exciting opportunity to join our Pavers team in Doncaster French Gate. Working 8 hours over 2 days per week, flexing up to 12 hours per week when required. This role will involve working weekends and weekdays on a rota basis. As a Customer Advisor, you’ll be the heart of our stores, providing excellent, tailored service to our customers.
Responsibilities
- Help our customers look & feel great
- Showcase our 'feel great footwear', that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
Are you passionate about achieving sales targets and finding just the right products for customers?
Qualifications
- Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast-paced and fun environment?
- Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?
- Self-awareness
- A 'can do' attitude
- A keen eye for attention to detail
- Holds a passion for selling
- A great multi-tasker
What we offer
- A competitive hourly rate of £13.00 (18+)
- PaSS training to increase your hourly rate to £13.50 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends
- Holiday entitlement that increases with service
- Company pension contribution
- Pavers Academy – training at your fingertips
- Pavers Foundation – nominate a cause close to your heart to receive a donation
- Wellbeing and financial support through RetailTRUST
- Gym discounts and multiple retailer discounts
- Enhanced maternity, paternity and adoption pay
Customer Advisor employer: Pavers Ltd
Pavers is an exceptional employer, offering a supportive and engaging work environment in Doncaster French Gate. With a strong emphasis on employee growth through the Pavers Academy and generous benefits like competitive pay, discounts, and enhanced family leave, we foster a culture that values teamwork and personal development. Join us to be part of a family-run business that prioritises both customer satisfaction and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pavers. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Customer Advisor, you'll be the face of the store. Think about how you can showcase your 'can do' attitude and passion for helping customers. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects the Pavers brand. Show that you understand their style and are ready to represent their 'feel great footwear'. First impressions matter, so make it count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that 'can do' attitude and your love for helping customers find the perfect products.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experience in retail or customer service, and don’t forget to showcase your attention to detail!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team at Pavers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Pavers.
How to prepare for a job interview at Pavers Ltd
✨Know the Brand
Before your interview, take some time to research Pavers and its history. Understanding their values, products, and customer service approach will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll need to demonstrate your passion for great customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. This will highlight your 'can do' attitude and ability to thrive in a fast-paced environment.
✨Dress the Part
Since you'll be working in retail, it's important to present yourself well. Dress smartly and in a way that reflects the brand's image. This shows that you understand the importance of appearance in a customer-facing role and are ready to represent Pavers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
