The role operates on a rota basis, which includes a working pattern of day shifts, night shifts, and weekends to ensure continuous service delivery. As a Care Officer, your primary responsibility is to help customers remain living independently in their homes for as long as possible. You will work collaboratively with the team to respond to emergency alarm calls and manage a wide range of situations. This includes attending customers homes to assist those who have experienced a fall, providing a safe and supportive lifting service to help them return to a comfortable position. You will also support customers by carrying out basic repairs to monitoring equipment, installing new devices, and promoting the full range of available technology to ensure individuals are fully supported in maintaining their independence. Your responsibilities will include: Providing reassurance and support to all customers when handling calls, some of which can be challenging. Ensuring all services are delivered in line with Policies and Procedures and comply with the TSA Quality Standards Framework. Providing a dynamic fall lifting service, using the appropriate equipment minimising demands on ambulance service call outs and customers wait times. Delivering an excellent range of services, such as welfare and emergency visits. Supporting the delivery of robust Telecare Serv...
