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- Tasks: Log and schedule defects, ensuring timely repairs and effective communication.
- Company: Leading highways solutions provider focused on sustainability and community needs.
- Benefits: In-house training, career growth support, and a commitment to workplace safety.
- Why this job: Join a supportive team with real opportunities for progression and personal development.
- Qualifications: Strong communication skills and a proactive attitude towards meeting deadlines.
- Other info: Diverse and inclusive workplace with a focus on internal promotions.
Role type: Temp to Perm
Working arrangement: Morning (7am – 3.30pm) or Afternoon (3pm – 11.30pm) shift
The company priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.
The role is a busy and diverse role based in their Beckton call centre, where you will be a proactive member of the team undertaking a crucial role assessing, scheduling, and permitting defects received to ensure defects are attended and repaired within required contractual timescales.
In short you will:
- Log defects from the Police, inspectors and clients by phone and email and, using the defect guidance and relevant intervention levels, determine a response time and coordinate the appropriate gang to respond.
- Close down enquiries that do not need to be actioned with the appropriate resolution code for example duplicated enquiries, intervention levels not met, private property etc.
- Proactively support the management of enquiries with other priorities and in workstreams.
- Continually liaise with operational supervisors to discuss workload and resource available.
- Ensure job/permit stops and starts are exported within time and correct any errors as necessary.
About you: Alongside a willingness to join the team and get stuck in, the successful Scheduler will need to:
- Be driven by meeting deadlines and developing improvements.
- Have a courteous and prompt telephone manner and be able to provide hands-on active support for your direct team.
- Embody the company’s core values of cooperation and partnership.
Why apply?
- Recognised Investor in Diversity.
- Significant in-house training and development opportunities.
- Support in career growth.
- Strong focus on workplace safety.
- Equal opportunities employer.
This is a fantastic opportunity for someone to get their foot in the door in a supportive company that will support your growth in the role, with a chance for real progression as they love to promote internally.
If this sounds like your next role, get in touch with the Pave team today to find out more or apply now.
Scheduler employer: Pave Recruit
Contact Detail:
Pave Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your ability to meet deadlines and work as part of a team, just like the Scheduler role requires.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Tailor your approach! Research the company’s values and culture, and make sure to highlight how you embody those in your conversations. Showing that you align with their core values can really make a difference.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Scheduler role. Use keywords from the job description to show we’re on the same page!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you’re excited about joining our team at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with various teams, make sure your application reflects your strong communication skills. A clear and concise application will impress us!
Apply Through Our Website: We love it when you apply directly through our website! It makes the process smoother for both of us and ensures your application gets the attention it deserves.
How to prepare for a job interview at Pave Recruit
✨Know the Role Inside Out
Before your interview, make sure you fully understand the Scheduler role. Familiarise yourself with the key responsibilities like logging defects and coordinating responses. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. A courteous and prompt telephone manner is crucial!
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to assess and resolve issues quickly. Be ready to discuss how you prioritised tasks and managed workloads in previous jobs. This will highlight your ability to meet deadlines and improve processes, which is key for this role.
✨Embody the Company Values
Research the company's core values around cooperation and partnership. During the interview, reflect these values in your answers. Show that you’re a team player who is eager to contribute positively to the work environment and support your colleagues.
