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- Tasks: Assist customers and coordinate teams to enhance highway services.
- Company: Join a leading integrated service provider focused on sustainable highway solutions.
- Benefits: Enjoy a friendly team environment with opportunities for growth and development.
- Why this job: Make a real impact on local communities while developing your customer service skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future. Your new role Joining as Customer Service Officer you will be welcomed into this friendly and hardworking team.You will help to provide support on their long-standing partnership with the local borough helping to maintain and enhance the highway network. In short you will Assist with customer enquires using the HIMS. Coordinate operatives, inspectors, clients and all other stakeholders. Handle enquiries concerning network-related issues or works, providing necessary support to supervisors by coordinating response teams to address situations on-site. Oversee business plan and targets and to ensure operational objectives are being met. Maintain adherence to all contractual performance standards and benchmarks. Update records, defects, work orders and attaching evidence to support these claims. Facilitate the NRSWA and TMA permit processes efficiently. Communicate with Highway Authorities improvements on tr…
Customer Service Officer employer: Pave Recruit
Contact Detail:
Pave Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarize yourself with the HIMS system, as it's crucial for handling customer inquiries. Understanding how to navigate this software will not only help you in your role but also impress during the interview.
✨Tip Number 2
Brush up on your knowledge of highway network operations and the relevant regulations like NRSWA and TMA. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Tip Number 3
Prepare examples of how you've successfully coordinated teams or managed customer inquiries in the past. This will demonstrate your ability to handle the responsibilities of the Customer Service Officer position effectively.
✨Tip Number 4
Research the company’s values and their approach to sustainability. Showing that you align with their mission can set you apart from other candidates and highlight your commitment to their goals.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Officer position. Understand the key responsibilities and required skills, such as handling customer inquiries and coordinating with various stakeholders.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved coordination or communication with multiple parties. Use specific examples that demonstrate your ability to meet operational objectives.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their commitment to sustainable highway solutions and your ability to handle network-related issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail, which is crucial for a Customer Service Officer.
How to prepare for a job interview at Pave Recruit
✨Understand the Company Values
Make sure to familiarize yourself with the company's commitment to sustainable solutions. Highlight how your values align with their mission during the interview.
✨Showcase Your Communication Skills
As a Customer Service Officer, effective communication is key. Prepare examples of how you've successfully handled customer inquiries or coordinated with multiple stakeholders in the past.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to manage network-related issues or coordinate response teams, and be ready to discuss them.
✨Familiarize Yourself with Relevant Processes
Brush up on the NRSWA and TMA permit processes. Being knowledgeable about these will demonstrate your preparedness and ability to facilitate these processes efficiently.
