Support Office - Training and Development Manager
Support Office - Training and Development Manager

Support Office - Training and Development Manager

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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Paul UK - Baker Street

At a Glance

  • Tasks: Lead and design training programmes to boost team skills and meet business goals.
  • Company: Join PAUL UK, a beloved French bakery chain with a rich heritage since 2000.
  • Benefits: Enjoy flexible hours, career growth, discounted food, and a supportive healthcare scheme.
  • Why this job: Make a real impact by shaping training strategies in a vibrant, fast-paced environment.
  • Qualifications: Bring your passion for training, excellent communication, and management skills to the table.
  • Other info: Celebrate your birthday with cake and enjoy 33 days of holiday!

The predicted salary is between 36000 - 60000 £ per year.

Our Training and Development Manager is responsible for developing and implementing training strategies, plans, and processes to support organisational goals. The role involves delivering high-quality training and management to enable shops to meet business needs within a competitive marketplace. The manager will identify training needs and advise on appropriate solutions based on current business strategies.

Main Responsibilities

  • Deliver management and leadership courses as per the training calendar.
  • Design and deliver training courses and materials across all business areas based on individual and organisational needs.
  • Devise blended learning solutions.
  • Produce training materials for in-house training programmes.
  • Ensure continuous improvement of all training tools, sessions, and development programmes.
  • Implement systems and tools to enable line managers to conduct their own training.
  • Support shop and new opening trainers.
  • Manage the Sideways platform to ensure content is relevant and up-to-date.
  • Sourcing and managing relationships with external training providers and consultants.
  • Manage training processes to maintain an up-to-date training calendar with appropriate administrative support.
  • Stay informed of developments in training.
  • Use training needs analysis to identify areas for development and implementation.
  • Ensure adherence to career paths and support delivery.
  • Develop specific induction requirements with department heads.
  • Support the MIT programme for new managers, including creating training plans and overseeing visits and sign-offs.
  • Manage relationships with the Centre of Excellence trainers for consistent MIT training delivery.
  • Coordinate with apprenticeship providers for L2–L4 standards.
  • Maintain relevant manuals to ensure content relevance.
  • Report monthly on training KPIs aligned with business focus.
  • Act as the primary contact for training and development queries.
  • Collaborate with stakeholders to understand training needs.
  • Utilize various training techniques, including e-learning, classroom, virtual, and coaching.
  • Build relationships with third-party training providers.
  • Design and implement new training programmes and recommend methods.
  • Deliver training activities within budget and review ROI, identifying cost savings.

Benefits of joining PAUL UK

  • Flexible working hours
  • A birthday cake celebration
  • Clear career development opportunities
  • Discounted food items
  • Healthcare scheme access
  • Wages access before payday via Wagestream
  • Refer a Friend scheme
  • Employee Assistance Programme for support and wellbeing
  • Workplace pension
  • Interest-free travel loans
  • 33 days holiday

What we look for in you

  • Ability to deliver high-quality training
  • Flexibility and adaptability in a fast-paced environment
  • Enthusiasm and self-motivation
  • Mentoring and management skills for trainers
  • Excellent communication skills
  • Passion for food, service, and hospitality
  • Commercial awareness
  • Hands-on training experience
  • Management development expertise
  • Interest in industry training methods and industry developments

About PAUL UK

PAUL originated in Lille, France, and has been in the UK since 2000, growing into a renowned local French bakery chain. We value our teams as our most vital asset to our ongoing success.

Support Office - Training and Development Manager employer: Paul UK - Baker Street

At PAUL UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Our Training and Development Manager role is pivotal in shaping the future of our teams, with clear career development opportunities, flexible working hours, and a supportive environment that values employee wellbeing. Join us to be part of a renowned French bakery chain where your passion for training and hospitality can truly flourish.
Paul UK - Baker Street

Contact Detail:

Paul UK - Baker Street Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Support Office - Training and Development Manager

✨Tip Number 1

Familiarise yourself with the latest training methodologies and tools. Being knowledgeable about blended learning solutions and e-learning platforms will show that you are proactive and ready to implement innovative training strategies.

✨Tip Number 2

Network with professionals in the training and development field. Attend industry events or join relevant online forums to connect with others who can provide insights into best practices and current trends, which could be beneficial for your role.

✨Tip Number 3

Demonstrate your understanding of the business by researching PAUL UK’s values and goals. Tailor your discussions during interviews to reflect how your training strategies can align with their organisational objectives and enhance their competitive edge.

✨Tip Number 4

Prepare to discuss specific examples of your past training experiences. Highlight how you’ve successfully identified training needs and implemented effective solutions, as this will showcase your hands-on experience and ability to deliver high-quality training.

We think you need these skills to ace Support Office - Training and Development Manager

Training Needs Analysis
Course Design and Development
Blended Learning Solutions
Management and Leadership Training
Communication Skills
Stakeholder Engagement
Mentoring and Coaching
Project Management
Budget Management
Return on Investment (ROI) Analysis
Adaptability in Fast-Paced Environments
Knowledge of E-Learning Platforms
Relationship Management with External Providers
Continuous Improvement Methodologies
Passion for Food and Hospitality

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in training and development. Focus on your ability to deliver high-quality training and any specific management or leadership courses you've conducted.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for food, service, and hospitality, and how your skills align with the responsibilities outlined in the job description.

Showcase Your Training Techniques: When detailing your experience, emphasise your familiarity with various training techniques such as e-learning, classroom, and virtual training. Provide examples of how you've implemented these methods successfully.

Highlight Stakeholder Collaboration: Demonstrate your ability to collaborate with stakeholders by providing examples of how you've identified training needs and developed solutions in previous roles. This will show your understanding of the importance of teamwork in training and development.

How to prepare for a job interview at Paul UK - Baker Street

✨Showcase Your Training Experience

Be prepared to discuss your previous training roles and the specific programmes you have developed. Highlight any successful training initiatives you've implemented and the impact they had on the organisation.

✨Understand the Business Needs

Research PAUL UK and its training requirements. Familiarise yourself with their organisational goals and how your training strategies can align with them. This will demonstrate your commitment and understanding of their business.

✨Demonstrate Flexibility and Adaptability

Given the fast-paced environment, be ready to provide examples of how you've adapted your training methods in response to changing needs. This shows that you can thrive under pressure and adjust to new challenges.

✨Engage with Stakeholders

Prepare to discuss how you would collaborate with various stakeholders to identify training needs. Share examples of how you've successfully built relationships with others to enhance training delivery in the past.

Support Office - Training and Development Manager
Paul UK - Baker Street
Location: London
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