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- Tasks: Deliver top-notch customer service and manage enquiries during peak sales.
- Company: Join Paul Smith, a leading independent design company known for creativity.
- Benefits: Gain valuable experience in a dynamic retail environment with a focus on fashion.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Experience in retail or customer service, with strong communication skills.
- Other info: Flexible hours and a chance to work with a renowned fashion brand.
The predicted salary is between 20000 - 28000 £ per year.
Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.
We are seeking two Temporary Customer Experience Agents to join us for a 12-week contract during our peak sales period. In this role you will deliver a best in class customer experience by managing customer enquiries and escalations, building strong relationships, and ensuring service levels are consistently met. You will also be a brand ambassador for the Paul Smith Loyalty Program and will support customers with points collection, redemption, and account management.
The Role- Handle customer enquiries and escalations, ensuring SLA’s are maintained.
- Be a brand ambassador for the Paul Smith Loyalty program, answering queries on points collection, redemption and account management.
- Build and maintain relationships with Retail Stores and internal departments, providing feedback and recommendations for service improvements.
- Confidently use internal systems to manage orders, cases, and customer interactions, ensuring accurate and timely updates.
- Stay informed on current customer experience trends, services, networks, and tools.
- Support the Retail Operations team with key projects, initiatives, and ad-hoc tasks as and when required.
- Previous experience working within Retail Sales or a Customer focused role.
- Highly computer literate, with experience using a CRM.
- Exceptional customer service skills.
- Previous administration experience.
- Excellent attention to detail and ability to accurately input data.
- Excellent written and verbal communication skills.
- Exceptional telephone manner and a good listener.
- Excellent problem-solving skills.
- Ability to stay calm under pressure.
- Flexible to work extended hours during busy periods.
- An interest in fashion and the Paul Smith brand is a big plus.
At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.
Temporary Customer Experience Agent in Nottingham employer: Paul Smith
Contact Detail:
Paul Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Experience Agent in Nottingham
✨Tip Number 1
Get to know the Paul Smith brand inside out! Familiarise yourself with their designs, values, and customer experience approach. This will help you stand out in interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly and confidently. Try role-playing common customer scenarios with friends or family to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Paul Smith team. Don’t miss out on this opportunity!
We think you need these skills to ace Temporary Customer Experience Agent in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know why you're excited about delivering top-notch customer service. Share any relevant experiences that highlight your skills in handling enquiries and building relationships.
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to showcase your skills and experiences, especially those related to retail and customer service.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the values of Paul Smith. Mention how your background aligns with our 'classic with a twist' philosophy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Temporary Customer Experience Agent!
How to prepare for a job interview at Paul Smith
✨Know the Brand Inside Out
Before your interview, dive deep into Paul Smith's history and values. Familiarise yourself with their 'classic with a twist' philosophy and be ready to discuss how you can embody this in your role as a Customer Experience Agent.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve excelled in customer service. Highlight situations where you managed enquiries or escalations effectively, as this will demonstrate your ability to handle the responsibilities of the position.
✨Be Tech-Savvy
Since the role requires using internal systems and CRM software, brush up on your tech skills. If you have experience with specific tools, mention them during the interview to show you’re ready to hit the ground running.
✨Stay Calm and Collected
The ability to stay calm under pressure is crucial for this role. Think of a time when you faced a challenging situation and how you handled it. Sharing this will illustrate your problem-solving skills and resilience.