Workshop Controller Job Description - Paul Rigby Ltd
Workshop Controller
Location: Birmingham, West Midlands, United Kingdom
Salary: £34,000 to £42,000 per annum
Type: Full-time, Permanent
About Paul Rigby Ltd
At Paul Rigby Ltd, we pride ourselves on delivering top-quality automotive services with a commitment to excellence and customer satisfaction. We are currently seeking a diligent and organised Workshop Controller to join our team in Birmingham. This pivotal role will be integral to the smooth running of our workshop operations and the success of our business.
The Role
As a Workshop Controller, you will be the central figure in managing the day-to-day running of our busy workshop. Your organisational skills and attention to detail will ensure that all vehicle servicing, repairs, and maintenance jobs are scheduled efficiently, and that our customers receive excellent service every time.
Key Responsibilities
- Coordinate and manage workshop schedules to optimise technician productivity and workshop capacity.
- Receive and log vehicle bookings via phone, email, and in person, handling customer enquiries professionally and promptly.
- Allocate work to technicians based on skills, availability, and job complexity.
- Monitor job progress and update customers on the status of their vehicles.
- Maintain accurate records of all workshop activities, including job cards, parts usage, and labour hours.
- Work closely with parts suppliers to ensure timely availability of components required for repairs.
- Ensure compliance with health and safety regulations within the workshop environment.
- Support the Workshop Manager in reporting and continuous improvement initiatives.
- Resolve any scheduling conflicts or issues that arise in a calm and effective manner.
Qualifications and Skills
- Proven experience in a workshop controller, service advisor, or similar role within the automotive industry.
- Strong organisational and multitasking abilities with excellent attention to detail.
- Exceptional communication and customer service skills.
- Good knowledge of vehicle servicing and repair processes.
- Ability to use workshop management software and Microsoft Office applications.
- Problem-solving mindset with a proactive approach to managing workload.
- Capable of working effectively under pressure in a fast-paced environment.
- Full UK driving licence preferred.
Benefits
- Competitive salary package between £34,000 and £42,000 per annum, reflecting experience and expertise.
- Permanent, full-time position providing stability and career growth opportunities.
- Holiday entitlement and bank holidays.
- Supportive work environment with opportunities for training and development.
- Contributory pension scheme.
- Employee discounts on automotive services and products.
Why Join Us?
At Paul Rigby Ltd, you’ll be part of a dedicated and professional team that values commitment, quality, and integrity. We are passionate about providing excellent service to our customers and fostering a workplace where our employees can thrive and develop their careers. If you are organised, customer-focused, and looking for a challenging and rewarding role within the automotive sector, we would love to hear from you.
How to Apply
Please submit your CVvia our company career page or through external job boards where this vacancy is advertised.
Workshop Controller in Birmingham employer: Paul Rigby Group
At Paul Rigby Group, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture in Leicester. Our commitment to employee growth is evident through ongoing professional development opportunities, while our competitive salary and focus on delivering exceptional customer experiences make this role both meaningful and rewarding for those passionate about the automotive industry.
