At a Glance
- Tasks: Engage with customers, organise appointments, and enhance loyalty through proactive communication.
- Company: Join the Paul Rigby Group, a leading dealership in Birmingham.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on customer satisfaction and dealership success.
- Why this job: Make a real difference by building lasting relationships with customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Paul Rigby Group in Birmingham is seeking a Customer Retention Specialist to strengthen relationships with current customers and enhance retention efforts across both Sales and Aftersales departments. The ideal candidate will engage with clients proactively, driving service bookings and fostering long-term loyalty.
Responsibilities include:
- Contacting customers through CRM
- Organizing appointments
- Resolving queries
Success will be measured through service bookings, customer satisfaction, and overall contributions to dealership performance.
Customer Retention & Appointments Specialist in Birmingham employer: Paul Rigby Group
At Paul Rigby Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Birmingham that prioritises employee growth and development. Our commitment to fostering strong relationships with customers translates into a supportive environment where your contributions are valued, and you can thrive in your role as a Customer Retention Specialist. With competitive benefits and opportunities for career advancement, joining our team means becoming part of a dynamic organisation dedicated to excellence in customer service.
