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For Companies At a Glance
- Tasks: Guide clients to success with our innovative CRM and marketing tools.
- Company: Join a passionate team at Paul Gough Media, dedicated to client growth.
- Benefits: Competitive salary, in-depth training, mentorship, and career growth opportunities.
- Why this job: Make a real impact by helping clients thrive in their businesses.
- Qualifications: 2-4 years in customer success or account management, strong communication skills.
- Other info: Collaborative environment with a focus on celebrating team wins.
The predicted salary is between 25000 - 30000 £ per year.
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we’re on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we’re looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch.
What You’ll Do
- Onboard New Clients Like a Pro: You’ll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start.
- Build Lasting Relationships: You won’t just wait for clients to reach out, you’ll proactively check in, ensuring they’re happy, engaged, and maximizing the value of what we offer. You’ll be their trusted advisor, offering solutions when challenges arise and celebrating their successes.
- Ensure Smooth Launches & Ongoing Support: You’ll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you’ll act as a problem-solver whenever needed.
- Drive Client Success: Whether it’s through strategic guidance or offering resources, you’ll help clients hit their growth goals, making sure they’re fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice.
- Collaborate Across Teams: You’ll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives.
Why This Role Is a Perfect Fit for You
You’re passionate about helping others succeed and thrive. You enjoy problem-solving, building relationships, and guiding clients through the complex world of technology and marketing. Here’s what makes you stand out:
- Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus).
- Strong Communication Skills: Whether it’s a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone.
- Detail-Oriented: You’re the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track.
- Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system.
- Tech-Savvy & Client-Focused: You’re comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals.
How We Set You Up for Success
We believe in investing in our team and setting you up for growth. Here’s how we’ll help you succeed:
- In-Depth Training: You’ll receive a comprehensive 30-day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes.
- Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you’re supported and continuously improving in your role. Plus, there’s a clear path for career growth, whether that’s stepping into a Senior CSM role or becoming a Team Lead.
- Real-Time Feedback: You’ll receive constant feedback to help you refine your approach and see the impact you’re making on both the team and the clients you serve.
Why You’ll Love Working Here
- Collaborative Environment: You’ll be joining a tight-knit, passionate team who loves supporting each other and celebrating wins together.
- Career Growth: We’re a fast-growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges.
Job Details
- Location: Hartlepool, UK (In-office, Full-time)
- Hours: Monday – Friday, 10:30 AM – 6:30 PM
- Salary: £25,000 – £30,000 (based on experience)
If you’re ready to make an impact in a dynamic, fast-growing company and help clients succeed, we’d love to hear from you. Apply today to join the Paul Gough Media team!
UK Customer Success Manager employer: Paul Gough Media
Contact Detail:
Paul Gough Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Paul Gough Media, their mission, and their clients. This way, when you get that interview, you can show off your knowledge and passion for helping private physical therapy clinics thrive.
✨Tip Number 2
Practice your communication skills! Since you'll be leading Zoom sessions and chatting with clients, it’s crucial to sound confident and friendly. Grab a mate and do some mock calls to get comfortable with the tech and your delivery.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped clients overcome challenges. This will demonstrate your proactive approach and how you can drive client success at Paul Gough Media.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace UK Customer Success Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping clients succeed! In your application, share specific examples of how you've made a difference in previous roles. We love candidates who are genuinely excited about the impact they can have.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like you would with our clients!
Highlight Relevant Experience: Make sure to showcase your experience in customer success or account management. If you've worked with SaaS or in an agency setting, let us know! Tailor your application to reflect how your background aligns with what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Paul Gough Media
✨Know the Company Inside Out
Before your interview, take some time to research Paul Gough Media. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Success Experience
Be ready to discuss your previous experience in customer success or account management. Prepare specific examples of how you've helped clients achieve their goals, especially in tech or SaaS environments. This will demonstrate your capability to drive client success.
✨Prepare for Role-Play Scenarios
Since you'll be leading onboarding sessions, practice how you'd conduct a welcoming Zoom call. Think about how to engage clients, explain the CRM, and address any potential concerns. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to their success.
