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For Companies At a Glance
- Tasks: Support clients, manage operations, and ensure smooth communication across teams.
- Company: Fast-growing marketing agency with a dynamic team and real-world success.
- Benefits: Competitive salary, career progression, and opportunities to travel to the USA.
- Why this job: Join a vibrant team and make a genuine impact in client engagement.
- Qualifications: Organised, proactive, detail-focused, and confident communicator.
- Other info: High-energy environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 26000 £ per year.
We’re a fast-growing marketing training and full-service agency with offices in Hartlepool (UK) and Celebration, Orlando (USA). Our clients are healthcare business owners across the UK, USA, Canada, and Australia who trust us to help them grow, scale, and succeed. Founded by Paul Gough, our business was built on real-world success. We’re a high-performance team that values speed, accountability, and delivering real, measurable results. And right now, we’re looking for someone exceptional to join us.
This isn’t your typical admin job. There’s no sitting back and waiting for instructions here. This is a hands-on, proactive role for someone who loves taking ownership, staying organised, and making things happen. You’ll be at the centre of our operations — ensuring clients are supported, deadlines are met, and our team stays aligned. If you enjoy being the person who keeps everything running smoothly, you’ll thrive here.
What You’ll Be Responsible For
- Client Experience & Communication
- Respond to all client messages within 24 hours
- Welcome and onboard new clients into our programmes
- Proactively check in, gather feedback, and maintain strong relationships
- Deliver a consistently high-level client experience
- Delivery & Accountability
- Track client deliverables across multiple teams
- Ensure all deadlines are met — without exception
- Conduct weekly/monthly audits of memberships and subscriptions
- Monitor payments and flag any issues early
- Identify risks before they become problems — and solve them
- Operations & Recruitment Support
- Coordinate recruitment (job ads, interview scheduling, candidate communication)
- Support onboarding of new hires
- Keep CRM systems and internal records accurate and up to date
- Assist with calendars and cross-team coordination (UK & US teams)
- Business Support
- Help maintain high performance and operational standards
- Spot inefficiencies and suggest improvements
- Provide weekly updates and insights to leadership
What Success Looks Like
- All client communication handled within 24 hours
- 100% of deliverables completed on time
- 98% monthly client retention
- Subscription payments fully up to date
- Smooth, professional recruitment coordination
- Problems identified early — with solutions already in motion
Who You Are
- Highly organized — you love systems, structure, and staying on top of everything
- Proactive — you don’t wait to be told; you take initiative
- Detail-focused — you catch the small things others miss
- Confident communicator — comfortable speaking with clients and leading conversations
- Tech-savvy — confident using CRMs, spreadsheets, and project tools
- Experienced (preferred) — background in admin, operations, customer support, or coordination
Why Join Us?
- Be part of a fast-growing, ambitious company
- Work in our vibrant Hartlepool office with a high-energy team
- Collaborate with colleagues across the UK and US
- Opportunities to travel to the USA
- Real career progression and development opportunities
- Competitive salary and a role where you’ll make a genuine impact
The Details
- Location: Hartlepool, UK
- Hours: Full-time, in-office (10:30am–6:30pm, Monday–Friday)
- Salary: £24,000–£26,000
UK - Client Engagement & Operations Assistant employer: Paul Gough Media
Contact Detail:
Paul Gough Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Client Engagement & Operations Assistant
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process.
✨Tip Number 3
Prepare for the unexpected! Think about potential challenges the role might face and come up with solutions. This shows initiative and that you’re ready to tackle problems head-on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace UK - Client Engagement & Operations Assistant
Some tips for your application 🫡
Show Your Proactive Side: In your application, let us see how proactive you are! Share examples of times when you took the initiative to solve a problem or improve a process. We love candidates who don’t wait for instructions and can spot opportunities to make things happen.
Highlight Your Organisational Skills: We’re all about keeping things running smoothly, so make sure to showcase your organisational skills in your application. Talk about systems you’ve implemented or how you manage multiple tasks effectively. We want to know how you keep everything on track!
Communicate Clearly: As a Client Engagement & Operations Assistant, clear communication is key. Use your application to demonstrate your communication style. Whether it’s through your writing or how you present your experiences, we want to see that you can engage confidently with clients and colleagues alike.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Paul Gough Media
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
Since the role requires a high level of organisation, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything on track and met deadlines, as this will resonate well with what they're looking for.
✨Demonstrate Proactivity
This isn't a role for someone who waits for instructions. Think of instances where you took the initiative to solve problems or improve processes. Share these stories during your interview to illustrate that you’re the kind of person who takes ownership and drives results.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.