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For Companies At a Glance
- Tasks: Keep clients supported, meet deadlines, and ensure smooth operations.
- Company: Fast-growing marketing agency with a dynamic team culture.
- Benefits: Competitive salary, skill development, and opportunities for travel.
- Other info: Join a team that values innovation and continuous improvement.
- Why this job: Make a real impact in a high-energy environment with ownership of your work.
- Qualifications: Strong communication skills and a proactive attitude.
The predicted salary is between 24000 - 26000 £ per year.
We’re a fast-growing marketing training and full-service agency with offices in Hartlepool (UK) and Celebration, Orlando (USA). Our clients are healthcare business owners across the UK, USA, Canada, and Australia who trust us to help them grow, scale, and succeed.
At the heart of this role is ownership. You’ll be the person who keeps everything moving, making sure clients are supported, deadlines are hit, and nothing slips through the cracks. You won’t be waiting for instructions; you’ll be anticipating what needs to happen next and taking action before anyone has to ask.
A big part of your focus will be client experience. You’ll act as a key point of contact, making sure communication is handled quickly, professionally, and with real attention to detail. Beyond just responding, you’ll proactively check in, gather feedback, and build strong working relationships, ensuring every client feels supported and confident in the service they’re receiving. When issues arise, you’ll spot them early and handle them before they become bigger problems.
You’ll also play a critical role in keeping delivery on track. Working across multiple teams, you’ll oversee client deliverables, monitor progress, and make sure deadlines are consistently met. This means staying close to the detail, tracking memberships, keeping an eye on subscriptions and payments, and ensuring everything is accurate behind the scenes. If something looks off, you’ll investigate it, raise it, and help resolve it quickly.
Alongside this, you’ll support the wider operations of the business. From coordinating elements of recruitment, such as managing job ads, scheduling interviews, and communicating with candidates, to helping keep internal systems, CRMs, and records fully up to date, you’ll be a key part of keeping the business organised and running efficiently. You’ll also help align teams across the UK and US, ensuring calendars, priorities, and communication stay clear and consistent.
Finally, this role is about more than just maintaining standards; it’s about raising them. You’ll be encouraged to spot inefficiencies, suggest improvements, and contribute ideas that make the business run better. Whether it’s refining a process, improving communication, or identifying gaps before they cause issues, your input will have a direct impact on how we operate and grow.
This is an opportunity to be part of a business that’s scaling fast, with clear momentum and big ambitions. You’ll work alongside a high-energy team in our Hartlepool office, collaborating with colleagues across both the UK and US. There are opportunities to travel, develop your skills, and grow your career as the business expands. Most importantly, this is a role where you’ll have real ownership and make a genuine impact; your work won’t go unnoticed, and neither will your results.
The Details
- Location: Hartlepool, UK
- Hours: Full-time, in-office (10:30am–6:30pm, Monday–Friday)
- Salary: £24,000–£26,000
UK - Agency Operations Assistant employer: Paul Gough Media
Contact Detail:
Paul Gough Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Agency Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes us tick at StudySmarter and be ready to share how your skills align with our mission. Show us you’re not just another candidate, but someone who truly gets what we do!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Agency Operations Assistant role. Highlight your organisational skills and ability to anticipate needs—qualities that are key to keeping everything running smoothly here.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our fast-growing team.
We think you need these skills to ace UK - Agency Operations Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about joining our team and helping clients succeed. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Agency Operations Assistant role. Highlight any relevant experience in client support or operations, as we love seeing how you can contribute to our fast-paced environment.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Paul Gough Media
✨Know the Company Inside Out
Before your interview, take some time to research the agency's background, values, and services. Understanding their mission and how they support healthcare business owners will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Proactive Problem-Solving
Since the role requires anticipating needs and resolving issues before they escalate, prepare examples from your past experiences where you've successfully identified problems and taken initiative to solve them. This will highlight your ability to take ownership and contribute positively to the client experience.
✨Showcase Your Communication Skills
As a key point of contact for clients, effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview that demonstrate your interest in client relationships and how you can enhance their experience.
✨Be Ready to Suggest Improvements
The agency values innovation and efficiency, so think about processes or systems you've encountered in previous roles that could be improved. Be prepared to share these ideas during your interview, as it shows you're not just looking to maintain standards but also to elevate them.