Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Keep clients supported, manage deadlines, and ensure smooth operations.
- Company: Fast-growing marketing agency with a dynamic team culture.
- Benefits: Competitive salary, career growth opportunities, and potential travel.
- Other info: Collaborate with teams across the UK and US, and suggest improvements.
- Why this job: Make a real impact in a high-energy environment with ownership of your work.
- Qualifications: Strong communication skills and a proactive attitude.
The predicted salary is between 24000 - 26000 £ per year.
We’re a fast-growing marketing training and full-service agency with offices in Hartlepool (UK) and Celebration, Orlando (USA). Our clients are healthcare business owners across the UK, USA, Canada, and Australia who trust us to help them grow, scale, and succeed.
Founded by Paul Gough, our business was built on real-world success. We’re a high-performance team that values speed, accountability, and delivering real, measurable results. And right now, we’re looking for someone exceptional to join us.
At the heart of this role is ownership. You’ll be the person who keeps everything moving, making sure clients are supported, deadlines are hit, and nothing slips through the cracks. You won’t be waiting for instructions; you’ll be anticipating what needs to happen next and taking action before anyone has to ask.
A big part of your focus will be client experience. You’ll act as a key point of contact, making sure communication is handled quickly, professionally, and with real attention to detail. Beyond just responding, you’ll proactively check in, gather feedback, and build strong working relationships, ensuring every client feels supported and confident in the service they’re receiving. When issues arise, you’ll spot them early and handle them before they become bigger problems.
You’ll also play a critical role in keeping delivery on track. Working across multiple teams, you’ll oversee client deliverables, monitor progress, and make sure deadlines are consistently met. This means staying close to the detail, tracking memberships, keeping an eye on subscriptions and payments, and ensuring everything is accurate behind the scenes. If something looks off, you’ll investigate it, raise it, and help resolve it quickly.
Alongside this, you’ll support the wider operations of the business. From coordinating elements of recruitment, such as managing job ads, scheduling interviews, and communicating with candidates, to helping keep internal systems, CRMs, and records fully up to date, you’ll be a key part of keeping the business organised and running efficiently. You’ll also help align teams across the UK and US, ensuring calendars, priorities, and communication stay clear and consistent.
Finally, this role is about more than just maintaining standards; it’s about raising them. You’ll be encouraged to spot inefficiencies, suggest improvements, and contribute ideas that make the business run better. Your input will have a direct impact on how we operate and grow.
This is an opportunity to be part of a business that’s scaling fast, with clear momentum and big ambitions. You’ll work alongside a high-energy team in our Hartlepool office, collaborating with colleagues across both the UK and US. There are opportunities to travel, develop your skills, and grow your career as the business expands.
Most importantly, this is a role where you’ll have real ownership and make a genuine impact; your work won’t go unnoticed, and neither will your results.
The Details
- Location: Hartlepool, UK
- Hours: Full-time, in-office (10:30am–6:30pm, Monday–Friday)
- Salary: £24,000–£26,000
UK - Agency Operations Assistant in Hartlepool employer: Paul Gough Media
Contact Detail:
Paul Gough Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Agency Operations Assistant in Hartlepool
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how you can demonstrate your ownership skills and client experience focus. We want to see you shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace UK - Agency Operations Assistant in Hartlepool
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and making a difference in the client experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the job description. We want to see how you can contribute to our fast-paced environment and support our clients effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Agency Operations Assistant role. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Paul Gough Media
✨Know the Company Inside Out
Before your interview, take some time to research the agency and its founder, Paul Gough. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Demonstrate Proactive Problem-Solving
Since the role requires anticipating needs and solving issues before they escalate, prepare examples from your past experiences where you've taken initiative. Think about times when you spotted a problem and acted on it without waiting for instructions—this will highlight your ownership mentality.
✨Showcase Your Communication Skills
As a key point of contact for clients, strong communication is essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully managed client relationships or resolved conflicts, as this will demonstrate your ability to handle client experience effectively.
✨Be Ready to Suggest Improvements
The agency values innovation and efficiency, so come prepared with ideas on how processes could be improved. Think about any inefficiencies you've noticed in previous roles and how you addressed them. This shows that you're not just looking to maintain standards but are eager to raise them.