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For Companies At a Glance
- Tasks: Support clients, manage operations, and ensure smooth communication across teams.
- Company: Fast-growing marketing agency with a dynamic team and real-world success.
- Benefits: Competitive salary, career progression, and opportunities to travel to the USA.
- Why this job: Join a vibrant team and make a genuine impact in client engagement.
- Qualifications: Organised, proactive, detail-focused, and confident communicator.
- Other info: High-energy environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 26000 £ per year.
We’re a fast-growing marketing training and full-service agency with offices in Hartlepool (UK) and Celebration, Orlando (USA). Our clients are healthcare business owners across the UK, USA, Canada, and Australia who trust us to help them grow, scale, and succeed. Founded by Paul Gough, our business was built on real-world success. We’re a high-performance team that values speed, accountability, and delivering real, measurable results. And right now, we’re looking for someone exceptional to join us.
This isn’t your typical admin job. There’s no sitting back and waiting for instructions here. This is a hands-on, proactive role for someone who loves taking ownership, staying organised, and making things happen. You’ll be at the centre of our operations — ensuring clients are supported, deadlines are met, and our team stays aligned. If you enjoy being the person who keeps everything running smoothly, you’ll thrive here.
What You’ll Be Responsible For
- Client Experience & Communication
- Respond to all client messages within 24 hours
- Welcome and onboard new clients into our programmes
- Proactively check in, gather feedback, and maintain strong relationships
- Deliver a consistently high-level client experience
- Delivery & Accountability
- Track client deliverables across multiple teams
- Ensure all deadlines are met — without exception
- Conduct weekly/monthly audits of memberships and subscriptions
- Monitor payments and flag any issues early
- Identify risks before they become problems — and solve them
- Operations & Recruitment Support
- Coordinate recruitment (job ads, interview scheduling, candidate communication)
- Support onboarding of new hires
- Keep CRM systems and internal records accurate and up to date
- Assist with calendars and cross-team coordination (UK & US teams)
- Business Support
- Help maintain high performance and operational standards
- Spot inefficiencies and suggest improvements
- Provide weekly updates and insights to leadership
What Success Looks Like
- All client communication handled within 24 hours
- 100% of deliverables completed on time
- 98% monthly client retention
- Subscription payments fully up to date
- Smooth, professional recruitment coordination
- Problems identified early — with solutions already in motion
Who You Are
- Highly organised — you love systems, structure, and staying on top of everything
- Proactive — you don’t wait to be told; you take initiative
- Detail-focused — you catch the small things others miss
- Confident communicator — comfortable speaking with clients and leading conversations
- Tech-savvy — confident using CRMs, spreadsheets, and project tools
- Experienced (preferred) — background in admin, operations, customer support, or coordination
Why Join Us?
- Be part of a fast-growing, ambitious company
- Work in our vibrant Hartlepool office with a high-energy team
- Collaborate with colleagues across the UK and US
- Opportunities to travel to the USA
- Real career progression and development opportunities
- Competitive salary and a role where you’ll make a genuine impact
The Details
- Location: Hartlepool, UK
- Hours: Full-time, in-office (10:30am–6:30pm, Monday–Friday)
- Salary: £24,000–£26,000
UK - Client Engagement & Operations Assistant employer: Paul Gough Media LLC
Contact Detail:
Paul Gough Media LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Client Engagement & Operations Assistant
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process.
✨Tip Number 3
Prepare for the unexpected! Think about how you can demonstrate your proactive nature and problem-solving skills. Have examples ready that showcase your ability to take initiative and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our high-performance team and making a real impact.
We think you need these skills to ace UK - Client Engagement & Operations Assistant
Some tips for your application 🫡
Show Your Proactive Side: In your application, let us see how proactive you are! Share examples of times when you've taken the initiative to solve problems or improve processes. We love candidates who don’t wait for instructions and can spot opportunities for improvement.
Highlight Your Organisational Skills: We’re all about keeping things running smoothly, so make sure to showcase your organisational skills. Talk about any systems or tools you’ve used to stay on top of tasks and deadlines. This will show us you’re a great fit for our fast-paced environment.
Communicate Clearly: As a Client Engagement & Operations Assistant, clear communication is key. In your written application, be concise and articulate. Use a friendly tone that reflects how you’d interact with clients and team members. We want to see your confident communication style!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Paul Gough Media LLC
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Proactive Nature
Since this role requires a hands-on approach, be ready to share examples from your past experiences where you took initiative. Highlight situations where you identified problems before they escalated and how you resolved them. This will demonstrate that you’re the proactive person they’re looking for.
✨Communicate Clearly and Confidently
As a Client Engagement & Operations Assistant, strong communication skills are key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in client relationships.
✨Be Organised and Detail-Oriented
Bring a notebook or digital device to jot down important points during the interview. This shows that you’re organised and detail-focused, which are crucial traits for the role. Plus, it gives you a chance to refer back to any specifics discussed, reinforcing your attentiveness.