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- Tasks: Manage customer orders and ensure top-notch service while building strong relationships.
- Company: Join a busy production site in Northampton with a focus on customer satisfaction.
- Benefits: Competitive hourly rate, Monday to Friday schedule, and a supportive work environment.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunity to grow in a dynamic team with a focus on excellence.
The predicted salary is between 11 - 13 £ per hour.
Northampton, NN3
Monday to Friday 08:30-16:00 / 09:00-16:30
£14.50-£16.00 per hour
Interaction Recruitment for a Customer Service Co-ordinator to join our clients busy Production site in Northampton. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business.
Responsibilities
- Manage customer expectations regarding order placement and delivery in line with agreed SLAs.
- Utilise the customer dashboard daily to maintain balance across the order book.
- Manage stock levels in line with quarterly agreed targets, balancing OTIF, production capacity and aged stock.
- Oversee the order book in coordination with transport planning to ensure timely delivery while minimising cost to the business.
- Build and maintain strong customer relationships to support sustained business levels.
- Ensure full compliance with company Health & Safety requirements.
Day-to-Day Responsibilities
- Raise requests for quotations and support new specification requirements.
- Liaise with Design and Graphics teams to ensure artwork accuracy and agreed turnaround times.
- Process sales orders, new specification enquiries, and undertake corrective actions when required.
- Process purchase orders accurately.
- Manage complaints and invoice queries promptly and professionally.
- Proactively identify opportunities to increase sales and enhance customer service.
- Support customers throughout the decision-making process.
- Organise and coordinate customer visits in partnership with the external sales team.
Key Skills & Personal Attributes
- Excellent communication skills.
- Strong ability to build and manage relationships at all levels, internally and externally.
- Confident in challenging existing processes to benefit both the customer and the business, including implementing feasible solutions.
- Not afraid to challenge the status quo.
- Ability to remain calm and perform well under pressure.
- Demonstrates a proactive, positive “can-do” attitude.
- Proven track record of taking ownership and consistently delivering results.
- Excellent time-management, organisation, and a flexible working approach.
- Understanding of the full product life cycle from concept and design through to production.
- Ability to handle complaints and difficult situations with patience, professionalism and effectiveness.
- Strong computer skills, including competency in Microsoft Excel.
- Ability to develop productive relationships with both internal and external stakeholders.
Please apply with an up to date cv.
Customer Service Co-ordinator in Northampton employer: Paul Garvey Personal Training
Contact Detail:
Paul Garvey Personal Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Northampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Co-ordinator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Co-ordinator role. Highlight relevant experience and skills that match the job description, like your ability to manage customer expectations and build strong relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled customer complaints or improved processes in the past.
Show Off Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear, concise language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Paul Garvey Personal Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Co-ordinator. Familiarise yourself with managing customer expectations, handling complaints, and maintaining stock levels. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've successfully built relationships with customers or resolved conflicts in the past. Be ready to discuss specific situations where your communication skills made a difference.
✨Demonstrate Your Problem-Solving Ability
Think of instances where you've challenged existing processes or implemented solutions that benefited both the customer and the business. Highlighting your proactive approach will show that you can handle the pressures of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
