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- Tasks: Manage customer orders and ensure timely delivery while maintaining strong relationships.
- Company: Dynamic production site in Northampton focused on top-notch customer service.
- Benefits: Competitive hourly rate, Monday to Friday schedule, and supportive work environment.
- Other info: Opportunity for career advancement in a fast-paced setting.
- Why this job: Join a team dedicated to delivering exceptional customer experiences and grow your skills.
- Qualifications: Strong communication skills and ability to manage customer expectations.
The predicted salary is between 30 - 32 £ per hour.
Northampton, NN3
Monday to Friday 08:30-16:00 / 09:00-16:30
£14.50-£16.00 per hour
Interaction Recruitment for a Customer Service Co-ordinator to join our clients busy Production site in Northampton. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. PLEASE NOTE THAT THIS IS NOT DEFINITELY TEMP TO PERM BEFORE YOU APPLY.
Responsibilities
- Manage customer expectations regarding order placement and delivery in line with agreed SLAs.
- Utilise the customer dashboard daily to maintain balance across the order book.
- Manage stock levels in line with quarterly agreed targets, balancing OTIF, production capacity and aged stock.
- Oversee the order book in coordination with transport planning to ensure timely delivery while minimising cost to the business.
- Build and maintain strong customer relationships to support sustained business levels.
- Ensure full compliance with company Health.
Customer Service Co-ordinator employer: Paul Garvey Personal Training
Contact Detail:
Paul Garvey Personal Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you're not just a fit for the role, but also for their team. Tailor your answers to reflect their values!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Co-ordinator role. Highlight relevant experience and skills that match the job description, like managing customer expectations and maintaining strong relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous experiences make you a great fit for this role. Keep it concise but impactful!
Showcase Your Skills: Don’t forget to showcase your skills in managing stock levels and coordinating deliveries. Use specific examples from your past roles to demonstrate how you’ve successfully balanced customer needs with business goals.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Paul Garvey Personal Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Co-ordinator. Familiarise yourself with managing customer expectations, order placements, and delivery SLAs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves building strong customer relationships, be prepared to discuss your communication style. Think of examples where you've successfully managed customer queries or resolved issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss how you've handled challenges in previous roles, especially those related to stock management or delivery coordination. Highlighting your ability to balance customer needs with business goals will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing orders, or how they measure success in customer service. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.