At a Glance
- Tasks: Engage with customers to enhance quality and resolve performance issues swiftly.
- Company: Join a forward-thinking company committed to quality and customer satisfaction.
- Benefits: Competitive salary, pension scheme, health plans, and employee discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in quality assurance within the aerospace and automotive sectors.
- Qualifications: HNC or HND in Engineering and problem-solving experience preferred.
The predicted salary is between 32000 - 42000 £ per year.
We are seeking an exceptional Quality professional to join as a Customer Quality Engineer.
Responsibilities
- Work with designated customers to provide accurate reviews of performance and respond quickly to any customer enquiries.
- Seek to improve performance through robust containment and problem resolution.
- Manage time‑sensitive issues using initiative, accuracy and pace.
- Conduct audits and engage management in findings, conclusions and actions, supporting continuous improvement.
- Handle non‑conformance – containment activity on site at Incora and at customer sites when required.
- Provide daily input into MRB (Material Review Board), handling supplier and onsite non‑conformance issues and their resolution.
- Support the Supplier Quality team by raising issues timely with accurate supporting data for swift resolution.
- Interface with the Customer Solutions team to understand mission‑critical issues requiring Quality support.
Qualifications
- HNC or HND in Mechanical or Manufacturing Engineering (or equivalent experience).
- Experience of problem resolution via root cause analysis, ideally in the aerospace or automotive sectors.
- Desirable: Sigma or Lean accreditation; experience in industrial rail sectors.
- Comfortable meeting customer needs, understanding and acting on customer requirements when required.
- Passion for Incora values and exceeding customer expectations – Courage, Collaboration, Commitment, Community.
Benefits
- Starting salary between £32,000 and £42,000 per annum, depending on experience.
- Eligibility for incentive programs.
- Generous company pension scheme, including 4× salary life cover.
- Health cash plans and green transport allowance.
- Discount portal for employees.
We are passionate about Diversity & Inclusion and welcome applications from all persons regardless of age, race, gender, disability, religion/belief or sexual orientation.
Customer Quality Engineer employer: Pattonair (Derby) Limited
At Incora, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Derby where our Customer Quality Engineers can thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a generous benefits package that includes a competitive salary, pension scheme, and health cash plans. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to exceed customer expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Incora on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality engineering. Think about how your experience aligns with their needs, especially in problem resolution and customer engagement.
✨Tip Number 3
Show your passion for quality! During interviews, share specific examples of how you've improved processes or resolved issues in previous roles. This will demonstrate your commitment to exceeding customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Incora.
We think you need these skills to ace Customer Quality Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Quality Engineer role. Highlight your experience in problem resolution and any relevant qualifications like HNC or HND in Mechanical or Manufacturing Engineering. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for quality engineering and how your skills align with our values at Incora. Don’t forget to mention any experience in aerospace or automotive sectors, as that’ll catch our eye.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled time-sensitive issues and conducted audits. We love seeing candidates who can demonstrate their initiative and accuracy in resolving problems, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Pattonair (Derby) Limited
✨Know Your Quality Standards
Familiarise yourself with the quality standards relevant to the aerospace and automotive sectors. Be ready to discuss how you've applied these standards in your previous roles, especially in problem resolution and root cause analysis.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled time-sensitive issues in the past. Highlight your initiative and accuracy in resolving non-conformance issues, as this will demonstrate your ability to handle challenges effectively.
✨Engage with the Company Values
Understand Incora's values: Courage, Collaboration, Commitment, and Community. Think of instances where you've embodied these values in your work, and be ready to share them during the interview to show you're a great cultural fit.
✨Prepare for Customer Interaction Scenarios
Since the role involves interfacing with customers, practice how you would respond to customer enquiries and manage their expectations. Role-playing these scenarios can help you feel more confident and articulate during the actual interview.
