At a Glance
- Tasks: Deliver first-class customer service and resolve queries at the Rolls Royce site in Derby.
- Company: Incora is a global leader in innovative supply chain solutions, enhancing reliability for mission-critical operations.
- Benefits: Starting salary up to £27,000 plus a 17.5% shift allowance and 25 days holiday.
- Other info: The role involves a 3-week rotating shift pattern including nights.
- Why this job: Join a dynamic team at Rolls Royce, contributing to high-stakes aerospace projects.
- Qualifications: Proven B2B customer service experience and strong negotiation skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
We are looking for a Customer Account Coordinator to work from our customer site in Derby, based at Rolls Royce MMC, Wilmore Road, Derby, DE24 8BD.
Key Responsibilities
- Work alongside our Incora customer team to deliver first‑class customer service, ensuring customer needs are understood and managed.
- Maintain the Incora footprint at the customer site at required levels, identifying part shortages and liaising with internal stakeholders to correct them.
- Resolve customer queries by engaging with a range of stakeholders to reach swift conclusions.
- Run and contribute to meetings with the customer, articulating updates with ease.
Employment Details
Shift pattern: 3‑week rotating schedule – 06:00 to 14:30, 14:00 to 22:30, 20:00 to 06:30.
Qualifications & Experience
- Exceptional initiative and ability to build long‑term relationships with stakeholders, prioritising workload.
- Proven track record in a B2B customer service role with strong negotiation skills.
- Comfortable running and contributing to customer meetings.
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience using Copilot or other AI tools to enhance productivity.
- Background in aerospace, manufacturing or logistics preferred.
- Passion for our Incora Values: Courage – take ownership; Collaboration – share knowledge; Commitment – meet internal and external expectations; Community – value the world we share it with.
Compensation & Benefits
- Starting salary up to £27,000 dependent on experience plus 17.5% shift allowance.
- 25 days holiday plus 8 bank holidays with a holiday buying scheme allowing up to 5 additional days.
- Company pension scheme including 4 times salary life cover.
- Health cash plans.
- Green initiatives – reward employees who use green transport with Green Travel Allowance.
- Discount portal exclusively for Incora employees.
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
Incora™ is a leading, global provider of innovative supply chain solutions, reducing complexity and increasing reliability so customers can deliver mission‑critical solutions.
Incora runs a criminal record check on all candidates. Offers are conditional upon the outcome of this check.
Customer Account Coordinator employer: Pattonair (Derby) Limited
Incora offers a competitive starting salary and a generous benefits package, including health cash plans and a company pension scheme. Located at Rolls Royce MMC in Derby, the team values collaboration and commitment to excellence in supply chain solutions.
