At a Glance
- Tasks: Coordinate service requests and manage technician schedules with professionalism and efficiency.
- Company: Join a leading company in the dental industry with a focus on teamwork.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to learn and grow in a fast-paced environment.
- Why this job: Be the backbone of service operations and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Actively triage all calls and inquiries from customers.
- Assign and schedule service requests from clients or company personnel.
- Manage resources efficiently and effectively for all scheduled services.
- Monitor service orders assigned to technicians.
- Responsible for the life cycle of service orders (create, edit, complete and invoice).
- Reconcile various CRM reports on a monthly basis.
- Maintain parts and rental equipment inventory.
- Process returned merchandise and warranty claims.
- Work closely with Branch Procurement Specialist(s) on resource and project planning.
- Demonstrate a commitment to Patterson values and professionalism through appropriate conduct at all times.
- Perform other duties as assigned.
Job Qualifications
- High school diploma or equivalent relevant experience.
- Previous customer service experience is required, with excellent verbal/phone communication and organizational skills.
- Strong organizational and multi-tasking skills, sound judgment, and excellent decision-making abilities, with great attention to detail.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- 1–3 years of experience in dispatching.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Mastering Microsoft Office Suite 365.
- Excellent communication skills, both written and verbal, in English and in French.
- Knowledge of SAP software is an asset.
- Knowledge of the dental industry is an asset.
TechEdge Service Coordinator in Tipton employer: Patterson Dental Canada, Inc.
At Patterson, we pride ourselves on being an exceptional employer that values professionalism and employee growth. Our collaborative work culture fosters innovation and efficiency, particularly in our TechEdge Service Coordinator role, where you will have the opportunity to enhance your skills in resource planning and customer service. Located in a vibrant community, we offer competitive benefits and a supportive environment that encourages career advancement and personal development.
Contact Details:
Patterson Dental Canada, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TechEdge Service Coordinator in Tipton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Patterson's values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and phone communication, try role-playing common customer service scenarios with a friend. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or projects in the past. This could be through a portfolio or just some notes to discuss during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace TechEdge Service Coordinator in Tipton
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your customer service experience and organisational skills in your application. We want to see how you can manage multiple tasks and communicate effectively, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for the TechEdge Service Coordinator role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Professional:Remember, professionalism is key! Keep your tone formal yet friendly in your written application. We appreciate a good balance of personality and professionalism, so let your unique voice shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Patterson Dental Canada, Inc.
✨Know Your Stuff
Make sure you understand the role of a Service Coordinator inside out. Familiarise yourself with resource planning, dispatching, and CRM systems. Brush up on your knowledge of the dental industry and any relevant software like SAP, as this will show you're serious about the position.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully handled customer inquiries or managed service requests. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where your organisational skills made a difference in your previous roles. This will help illustrate your capability to handle the demands of scheduling and resource management.
✨Emphasise Your Professionalism
The company values professionalism highly, so be sure to convey your commitment to this throughout the interview. Dress appropriately, maintain a positive attitude, and be respectful to everyone you meet. Share examples of how you've upheld professionalism in challenging situations.
