Workshop Controller – Mercedes‑Benz Brighton

Join a prestigious dealership group recognised for excellence. Mercedes-Benz Brighton, Berwick, Waverley and Mornington are part of the Patterson Cheney family — a proud, independent, Australian-owned automotive group awarded AIA Employer of the Year in 2023, 2024 & 2025, as well as multiple Metro Retailer of the Year and Circle of Excellence accolades. We are now seeking an experienced and motivated Workshop Controller to lead our Mercedes-Benz Brighton workshop to oversee the efficient throughput and job flow between our service advisors and technicians. This leadership role is crucial in ensuring that the workday jobs are allocated and organised seamlessly.

Why You’ll Love This Role:

• Above‑market salary package with base + commissions
• Monday to Friday only — enjoy your weekends
• Work alongside highly experienced Service and Aftersales Managers
• Genuine career progression across a large, growing automotive group
• Extensive dealership and Mercedes‑Benz manufacturer training
• Access to Patterson Cheney discounts on vehicles, servicing and parts
• Long‑term job security with a respected, family‑owned business
• A supportive, high‑performance culture where you’re backed to succeed

Description About the Role:

• Coordinate daily workshop activities and assign repair orders to service technicians using our Dealer Management System.
• Oversee the daily operations of the workshop, managing a team of over 30 technicians and apprentices.
• Manage the workshop team to maximise productivity, efficiency, and profitability.
• Maintain an on-time delivery rate to enhance customer satisfaction.
• Identify technician strengths and weaknesses to allocate work effectively while creating opportunities to develop the team's skills.
• Work closely with Service Advisors to communicate vehicle progress and any additional work needed to customers.
• Monitor and improve job throughput to enhance overall efficiency and productivity.
• Foster a supportive environment focused on customer satisfaction and team collaboration.
• Collaborate with the Workshop Manager to implement best practices and streamline processes.
• Maintain high standards of service quality and ensure compliance with Mercedes-Benz protocols.
• Analyse workflow and identify areas for improvement, ensuring that all operations align with dealership efficiency standards.

Skills And Experiences About You:

• Previous dealership experience as a Workshop Controller or Workshop Manager.
• Utilise dealership training and experience, particularly within Mercedes-Benz or European brands, to drive efficiencies in the workshop.
• Ability to maintain workshop productivity and efficiency levels.
• Strong organisation and leadership skills with the ability to coach and mentor, including apprentices.
• Be reliable, self-motivated, and have a great work ethic.
• Demonstrate a high degree of teamwork with the ability to work within a dynamic workshop environment.
• Hold a current Australian driver's license.

How do I apply?

Click Apply below to submit your application. The successful applicant will need to undergo a National Police Check. Mercedes-Benz Brighton, Berwick, Waverley and Mornington are part of Patterson Cheney Cars and Trucks, one of Australia's largest privately owned automotive groups. We have been serving customers since 1915. We pride ourselves on delivering excellent customer service and employ over 1,000 staff. Our business includes multiple brands, including Mercedes-Benz, Toyota, Holden, Isuzu, and other truck brands. As an equal opportunity employer, we welcome qualified candidates of any gender, race, religion, or age who are eligible to work in Australia. We value our independent, family-owned business principles and promote a positive work environment. Please note that we will not be accepting agency candidates.