Director of Marketplaces in London

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies. Pattern accelerates brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting, and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform daily to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

The Marketplace Director is a pivotal role, leading Pattern’s brand partner go-to-market strategies across emerging European and global digital marketplaces. This role is at the core of Pattern's worldwide ambition, tasked with driving scalable expansion and a diversified e-commerce offer for brands. You will be instrumental in developing top to top marketplace relationships, solving complex brand pain points, enabling their swift and impactful acceleration across the global market. These efforts span key European marketplaces like TikTok Shop, Zalando, Allegro, Bol, Otto, and eBay, among others.

If you are great at nurturing partner relationships, developing and executing business plans, supporting a team of ecommerce professionals, and increasing operational efficiencies, we want you to apply.

What is the day in the life of our Marketplace Director?

• Develop and implement comprehensive go-to-market strategies for Pattern brand partners across various selling platforms.
• Develop and champion strategies for brands to expand their presence globally, specifically enabling European brands to succeed outside of Europe and international brands to accelerate within the European market.
• Lead our marketplace scalability effort: develop frictionless systems which allow brands to be ‘always on’ in European marketplaces with minimum resourcing.
• Drive operational efficiencies through process improvements, automation, and strategic resource allocation, ensuring smooth and scalable operations across all marketplace channels.
• Manage and develop your direct reports and be responsible for various marketplaces managed by those reporting directly to you.
• Cultivate and lead top to top relationships with marketplace partners, serving as the primary point of contact and ensuring alignment with their business objectives and growth goals.
• Collaborate cross-functionally with internal teams such as marketing, sales, operations, and finance to coordinate efforts and maximise marketplace opportunities.
• Analyse marketplace data and trends to identify opportunities for growth, optimization, and expansion into new channels or regions.
• Develop and execute business plans tailored to each marketplace platform, leveraging insights and best practices to drive sales, increase visibility, and enhance brand presence.

What will I need to thrive in this role?

• Direct experience in managing one or more Amazon or non-Amazon marketplaces (Bol, Otto, Zalando, Allegro, etc) and operating in an online, marketplace, multi-channel, or retail environment.
• Experience in driving technical integrations between enterprise businesses.
• Proven track record of success in driving sales and growth on platforms.
• Deep understanding of marketplace dynamics, trends, and best practices, with the ability to adapt quickly to changes in the e-commerce landscape.
• Solid business acumen and ability to conduct and analyze retail math to assess key retail metrics, make informed decisions, and optimize operations.
• Previous team or cross-functional management experience.
• Proven ability to develop and execute comprehensive go-to-market strategies, including business planning, partner relationship management, and performance optimization across multiple platforms and channels.
• Self-motivated and proactive. Proven track record of looking outside your own scope of responsibilities on other projects or initiatives beneficial to the business.

Sounds great! What’s the company culture?

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team (30 minutes).
• Focus Interview with our VP of Ecommerce (45 minutes).
• Focus Interview with our Merchandising Director (1 hour).
• Focus Interview with our Managing Director (1 hour).
• Top Grading & Reference collection.
• Offer.

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples.
• Be ready to talk about how you can add value and be the best addition to the team.
• Show how you would embody Pattern’s core values by being a Game Changer, Data Fanatic, Partner Obsessed, and part of a Team of Doers.
• Be prepared to talk about any side projects related to data and analytics.

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the e-commerce industry! We are a company full of talented people who evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer great benefits that include:

• 28 days Holiday (increasing to 32 with each year of service).
• Competitive salary.
• RSUs (Restricted Stock Units).
• Hybrid working (3 days a week in the office).
• Private Medical Insurance + gym discounts.
• Free breakfast and snacks in the office.
• Enhanced Pension Scheme.
• Cycle to Work scheme.
• Enhanced Maternity and Paternity leave and pay.
• 4 week work from anywhere policy.
• Regular company socials.
• Nursery Scheme.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.