Senior Ecommerce Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies.

Pattern accelerates brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting, and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform daily to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

Pattern has been named one of the fastest-growing tech companies headquartered in North America by Deloitte and one of the best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Pattern is expanding and we are looking for an established Senior Manager to join our European team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other marketplaces. You will own the relationship and financial performance of a portfolio of global brands and you’ll lead a team of Brand Managers and Brand Executives. You will define and implement the end‑to‑end growth and profitability plan for your portfolio of brands by working cross‑functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also lead cross‑functional projects to implement processes to scale the organization in the EU. You are a strategic and commercial senior manager who can engage partners and internal stakeholders towards a common goal. You can develop people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes.

What is a day in the life of a Senior Ecommerce Brand Manager?

• Drive revenue and profit growth for your portfolio of brands (~ 2-3 brands) in the EU across marketplaces through a data‑driven approach.
• Define and execute against a clear end‑to‑end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/Content optimization, CX and operational improvements, etc.
• Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end‑to‑end value chain.
• Lead by example by getting into the detail and relentlessly seeking out opportunities to drive sales and remove defects.
• Own the budgeting process and forward‑looking plan for your portfolio of brands to include, sales, profit margins, investments and work with internal digital marketing team to build and manage advertising budget to strategically grow brands across Europe on all marketplace platforms.
• Build trust and long‑term relationships with your brand portfolio to deliver client satisfaction results in an NPS of 9+.
• Have a passion for continuous improvement by building and automating processes to scale the business at pace.

What will I need to thrive in this role?

• Min of 5 years' experience working within an ecommerce business.
• Ecommerce marketplace experience on platforms such as Amazon, Zalando, Ebay and/or TikTok Shop.
• Analytical and able to make sense of data/complexity.
• Can influence externally and internally to achieve common goals.
• Independent, highly motivated, and focused on outcomes.
• Able to deal with ambiguity and to thrive in a fast-paced, start‑up‑type environment by pivoting priorities.
• A proactive nature, problem and innovative solver.
• Excellent time management and organisation skills to prioritise workloads effectively.
• 2:1 degree or above.
• Strong Microsoft Office skills with PowerPoint and Excel and ability to learn new tools.

Culture

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Hiring process

• Initial phone interview with Pattern's talent acquisition team.
• Focus interview with the hiring manager.
• Technical assessment with the hiring team.
• Additional focus interview with the wider hiring team.
• Top grading and Reference collection.
• Offer.

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples.
• Be ready to talk about how you can add value and be the best addition to the team.
• Focus on mentioning how you would be partner-obsessed at Pattern.
• Be prepared to talk about any side projects related to data and analytics.

Benefits

Pattern offers big opportunities to make a difference in the e-commerce industry! We are a company full of talented people who evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer great benefits that include:

• 28 days Holiday (increasing to 32 with each year of service).
• Competitive salary.
• RSUs (Restricted Stock Units).
• Hybrid working (3 days a week in the office).
• Private Medical Insurance + gym discounts.
• Free breakfast and snacks in the office.
• Enhanced Pension Scheme.
• Enhanced Maternity and Paternity leave and pay.
• Regular company socials.
• Nursery Scheme.