Creative Director in London

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the premier partner for global Ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands, such as Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets—rely on Pattern's global Ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.

The Creative Director leads the development and execution of world-class, data-driven creative strategies for Pattern’s brands and partners, balancing creative excellence with a high degree of business, marketing, and technical skill. This role demands a unique combination of visionary artistry and content strategy, overseeing both visual asset creation and written content to optimize conversion in a rapidly evolving e-commerce landscape. Candidates are expected to interface directly with brands, and serve as creative and strategic partners, guiding and approving final design, while also ensuring copy is optimized for SEO and delivers measurable results. You will own projects from start to finish, mentor junior talent, collaborate with cross-functional teams, and continually refine creative output to reflect industry trends and evolving client needs.

What is a day in the life of a Creative Director?

• Lead creative strategy for visual and written content across multiple platforms, maintaining high levels of technical, business, and marketing acumen.
• Approve and oversee final design and content, ensuring quality, accuracy, and consistency for all deliverables.
• Edit product listings, imagery, and copy to ensure they meet best SEO practices, utilizing Amazon Seller Central and keyword research tools.
• Generate and develop new ideas for marketing products and services, creating concepts that respond to the latest trends in e-commerce.
• Manage and maintain content calendars and project schedules, ensuring timely, regular production of deliverables throughout the year.
• Present creative work and data-driven recommendations to clients, confidently pitching concepts and solutions.
• Develop comprehensive creative briefs and presentation materials for internal teams and client stakeholders.
• Direct and mentor a multidisciplinary creative team, providing constructive feedback and fostering skill development.
• Collaborate with the SEO, Brand Management, and other teams, working with both in-house and remote talent.
• Efficiently manage large-scale production projects, sometimes involving hundreds of deliverables, while balancing trade-offs and mitigating risks.
• Exhibit obsession for client goals, working backward from their needs to deliver strategic results.

What will I need to thrive in this role?

• Diverse portfolio that demonstrates creative, strategic, and technical excellence.
• Extensive experience in design, content production, or creative leadership, with at least 4 years in a senior role.
• Experience working in an Ecommerce and/or Marketplace environment.
• Advanced skills in typography, visual design, and content editing.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Google Suite, Microsoft Office, and familiar with SEO optimization and style guides (Chicago, APA, etc.).
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Outstanding attention to detail, organization, and quality.
• Demonstrated ability to manage multiple large-scale, fast-paced projects.
• Strong analytical skills, curiosity, and a problem-solving mindset.
• Styling experience and/or background in creative strategy or conversion optimization for e-commerce is a plus.
• Bachelor’s degree (2:1 or above).

What does high performance look like?

• You proactively search for ways to solve problems for brands and internal teams.
• You follow through with all assignments in a timely manner.
• You give 100% to all tasks and projects you are given.
• You actively comment and participate in group collaborations.
• You embrace autonomy, take full ownership of your projects, and follow through to completion.
• You work well within the bounds of client’s style guides.
• You have a passion for design and creative problem solving.
• You provide our brand partners with a world-class client experience.

What does success look like in the first 30, 60, 90 days?

• 30 Days - You are familiar with your brand partners’ needs, you have established great relationships with your team members and a comfortable workflow.
• 60 Days - You have coordinated your team’s efforts and pitched ideas to brand partners.
• 90 Days - You hold regular sessions with each of your team members for mentorship and development, you have received and implemented feedback from your brand partners, you have contributed to revenue growth via optimized creative assets.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team.
• A focus interview with the hiring manager.
• A technical interview with the hiring team.
• Top grading with HR & reference collection.
• Offer.

Sounds great! What’s the company culture?

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples.
• Be ready to talk about how you can add value and be the best addition to the team.
• Focus on mentioning how you would be partner obsessed at Pattern.
• Be prepared to talk about any side projects related to data and analytics.

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the Ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• 28 days Holiday
• Competitive salary
• RSU’s (Restricted Stock Units)
• Hybrid working (3 days a week in the office)
• Health Shield Cover
• Free breakfast and snacks in the office
• Pension Scheme
• Enhanced Maternity and Paternity leave and pay
• Regular company socials