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- Tasks: Support the Customer Service team with admin duties and handle customer enquiries.
- Company: Patek Philippe, a prestigious family-owned watch manufacturer in Geneva.
- Benefits: Competitive salary, 23 days annual leave, private healthcare, and pension scheme.
- Why this job: Join a luxury brand and enhance your customer service skills in a dynamic environment.
- Qualifications: Exceptional communication skills and experience in customer service are essential.
- Other info: Office-based role with potential for career growth in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Patek Philippe is the last family-owned independent Genevan Watch Manufacturer. We are currently recruiting to fill the following full-time vacancy in our UK Head Office in Chalfont St Peter, Buckinghamshire.
Customer Service Representative (TEMPORARY for a period of up to 12 months, Full time, office based)
You will support the Customer Service team with general administration duties and contribute to the smooth running of the department, ensuring that the Company’s standard of service is met and adhered to at all times.
Main Duties:
- Handling customer enquiries and complaints by telephone and email
- First point of contact for Customer Service calls
- Responsible for booking items in and out of service
- Photographing items carefully and accurately for servicing
- Contributing to the smooth running of the technical administrative function within the business
- Ordering product certificates and guarantees
- Managing all website enquiries relating to Customer Service
- Invoicing Retailers and end users
- Creating estimates and liaising between the department and Head Office
- Maintain up to date records and database
- Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)
- Handling stock deliveries and maintaining stock levels for the department
What we are looking for:
- Exceptional customer service skills, including experience in handling complaints
- Excellent communication skills, both written & verbal, and a confident telephone manner
- Ability to read and interpret documents with a technical aspect, such as spreadsheets, estimates and invoices
- Ability to work in a fast paced environment and manage in pressured situations
- Well rounded organisational skills and the ability to work well on your own initiative or as part of a team
- Used to working in a very fast paced environment and can manage in pressured situations
- Strong working knowledge of Microsoft Word, Outlook & Excel is essential
- SAP knowledge is desirable but not essential
The company carries out a DBS check on new employees during pre-employment checks.
Hours and Benefits:
- 9am - 5pm Monday to Friday, office based in Chalfont St Peter.
- 23 days annual leave (rising to 30 days with length of service) plus UK bank holidays and Christmas shutdown
- Company Pension (8% employer, 3% employee), salary sacrifice optional
- Private Healthcare and Dental Care
- Competitive salary plus a good range of company benefits
To apply please send your CV and covering letter. Due to the volume of applications received, only those selected for interviews will be contacted.
Please note that we do not accept unsolicited CVs from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Customer Service Representative Temp in Gerrards Cross employer: Pattek Philippe UK Ltd
Contact Detail:
Pattek Philippe UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Temp in Gerrards Cross
✨Tip Number 1
Make sure you know the company inside out! Research Patek Philippe and understand their values, products, and customer service standards. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries and complaints, it’s crucial to sound confident and articulate. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive! If you have any questions about the role or the company, don’t hesitate to reach out. This shows initiative and can help you stand out from other candidates. Plus, we love seeing enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your tech-savvy skills, which is a big plus for this role!
We think you need these skills to ace Customer Service Representative Temp in Gerrards Cross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role. Highlight your exceptional customer service skills and any relevant experience you have in handling enquiries and complaints. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary position. Mention your communication skills and ability to work under pressure, as these are key for us at Patek Philippe.
Showcase Your Tech Skills: Since you'll be using Microsoft Outlook, Excel, and possibly SAP, make sure to mention your proficiency with these tools. If you've got experience with technical documents or invoicing, let us know – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Pattek Philippe UK Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand how to handle complaints and enquiries effectively, as this role is all about being the first point of contact for customers. Think of examples from your past experiences where you turned a negative situation into a positive one.
✨Familiarise Yourself with the Company
Do some research on Patek Philippe and their values. Knowing about their history as a family-owned business and their commitment to quality will help you align your answers with their ethos. This shows that you’re genuinely interested in the company and not just any job.
✨Get Comfortable with Tech
Since the role involves using Microsoft Outlook, Excel, and potentially SAP, make sure you're familiar with these tools. If you have experience with similar software, be ready to discuss it. You might even want to practice creating a simple spreadsheet or handling emails to feel more confident.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
