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- Tasks: Lead training sessions and workshops to empower customers using our AI platform.
- Company: Fast-scaling AI company focused on customer success and innovation.
- Benefits: 25 days annual leave, private healthcare, WFH stipend, and more.
- Other info: Join a diverse team that values integrity, growth, and innovation.
- Why this job: Make a real impact by helping clients maximise their use of cutting-edge technology.
- Qualifications: University degree in STEM and experience in client-facing roles.
The predicted salary is between 45000 - 55000 £ per year.
Are you motivated to work directly with customers to ensure they use and gain value from a complex AI product? Do you enjoy leading training sessions, running workshops, and being the person customers rely on to truly understand a platform? Are you looking for a role where you build real product expertise and directly impact retention and growth in a fast-scaling AI company? We’d love to hear from you.
Role Summary
The Project Manager supplies bespoke services in the PatSnap ecosystem, including delivering top quality training to enable, empower and engage clients. This role turns access into impact. You’ll work closely with customers so the platform is implemented and fully utilized, delivering real outcomes. You’ll support clients from onboarding through to later stages of their contract, run training sessions, re‑engage teams as needed, and ensure they continue to get value as their needs evolve. Sessions are delivered directly with clients and at scale through webinars and other scalable approaches, focusing on building confidence and capability with the platform. You’ll drive product adoption, understand each customer’s workflow, identify where they derive value and where they do not. You’ll spend your time building expertise and helping customers apply the product in a lasting way. It suits someone who enjoys running sessions, explaining complex concepts clearly, and helping customers maximize the product.
What You'll Be Doing
- Deliver onboarding and ongoing training sessions to customers
- Drive product usage and engagement across your accounts
- Run webinars and scalable enablement programmes
- Act as a go‑to resource for product guidance and best practice
- Identify gaps in usage or engagement and take action
- Feed back opportunities for additional products or services internally
- Track customer activity, engagement, and potential risk
- Become a product champion with absolute knowledge of the PatSnap tools
- Continuously build and maintain high levels of specialization in the IP and innovation intelligence market
About You
- Living in London and able to commute to the London office (hybrid role)
- University degree in STEM field (Science, Technology, Engineering, Mathematics)
- Experience in a client‑facing B2B role (Customer success, consulting, solutions, training)
- Confident running sessions and speaking to groups
- Clear communicator who keeps people engaged
- Motivated by setting a high bar and taking ownership of results
- Quick to learn new tools, products, and ways of working
- Organised and diligent in managing work
- Committed to doing things properly, even when unsupervised
- Enjoys learning and delving deeper than required
- Meticulous in professional management
- Able to quickly and proficiently understand new information
- Willing to work hard when needed; follows through properly
- Solution‑oriented, seeking better ways when something isn’t working
- Comfortable working independently or in teams
- Comfortable with technology and interested in how products work
- Knowledge or awareness of AI/Agentic AI is advantageous
What You'll Love
- 25 days annual leave allowance + bank holidays
- 2 company paid volunteering days
- Eyecare voucher scheme
- Private healthcare with Axa Healthcare
- Private pension with Scottish Widows
- Parental leave policies
- WFH stipend
- Cycle To Work scheme
- Life Assurance
- Payroll giving
Our Values
- Integrity – hold each other accountable for actions
- Leadership – lead by example and inspire each other
- Openness – share ideas honestly and thoughtfully
- Growth – lifelong learners striving to improve each day
- Innovation – seek new solutions
- Customer – place customer at the center; their success is ours
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. Even if you don’t meet 100 % of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.
Project Manager employer: Patsnap
Contact Detail:
Patsnap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager
✨Tip Number 1
Get to know the company inside out! Research PatSnap's products and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your presentation skills! Since this role involves running training sessions and webinars, being comfortable speaking in front of groups is key. Try rehearsing with friends or using online platforms to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at PatSnap.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client-facing roles and training. We want to see how your skills align with our mission of helping customers maximise their use of our AI product.
Showcase Your Communication Skills: Since this role involves running sessions and engaging with clients, it’s crucial to demonstrate your clear communication style. Use examples from your past experiences where you’ve successfully explained complex concepts or led training sessions.
Highlight Your Problem-Solving Abilities: We love candidates who are solution-oriented! Share instances where you identified gaps in usage or engagement and took action to improve the situation. This shows us you’re proactive and committed to customer success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Patsnap
✨Know the Product Inside Out
Before your interview, make sure you dive deep into understanding the PatSnap platform. Familiarise yourself with its features and how it benefits users. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer situations or challenges. Think of examples from your past experiences where you've successfully engaged clients or delivered training sessions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Project Manager, clear communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a relevant topic to demonstrate your ability to engage an audience effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face with client onboarding, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing to the company's growth.