Project Manager

Want to work directly with customers to make sure they actually use and get value from a complex AI product, not just implement it and move on? Enjoy leading training sessions, running workshops, and being the person customers rely on to truly understand a platform? Looking for a role where you build real product expertise and directly impact retention and growth in a fast-scaling AI company? If this sounds like you, we’d love to hear from you.

Role Summary: The Project Manager will supply the best bespoke services in the PatSnap ecosystem, including delivering top quality training to enable, empower and engage our clients. This role is about turning access into impact. You’ll work closely with customers to make sure the PatSnap platform doesn’t just get implemented, it gets used properly and delivers real outcomes. You’ll support clients from onboarding through to later stages of their contract, running training sessions, re-engaging teams where needed, and ensuring they continue to get value as their needs evolve. Sessions are delivered both directly with clients and at scale through webinars and other scalable approaches, with a focus on building confidence and capability with the platform. You’ll be responsible for driving product adoption across your accounts, understanding how each customer works, where they are getting value, and where they are not. This is a hands-on role. You will spend your time in the product, working directly with customers, building expertise, and helping them apply it in a way that sticks. It suits someone who enjoys running sessions, explaining complex things clearly, and helping customers get the most out of the product.

What You'll Be Doing:

• Deliver onboarding and ongoing training sessions to customers
• Drive product usage and engagement across your accounts
• Run webinars and scalable enablement programmes
• Act as a go-to for product guidance and best practice
• Identify gaps in usage or engagement and take action
• Feed back opportunities for additional products or services internally
• Track customer activity, engagement, and potential risk
• Become a ‘product champion’ with absolute knowledge of the PatSnap tools.
• Continuously build and maintain high levels of specialization in the IP and innovation intelligence market.

About You:

• Living in London and able to commute to the London office (this is a hybrid role)
• University degree in STEM field (Science, Technology, Engineering, Mathematics)
• You’ve worked in a client-facing B2B role (Customer success, consulting, solutions, training)
• You’re confident running sessions and speaking to groups
• You communicate clearly and know how to deliver information in a way that keeps people engaged
• You’re motivated by doing well and setting a high bar for yourself.
• You take ownership of your results
• You pick things up quickly and are comfortable getting up to speed on new tools, products, and ways of working
• You’re organised and take pride in how you manage your work
• You care about doing things properly (even when no one’s watching)
• You enjoy learning and tend to go deeper than what’s immediately required
• You're meticulous in your approach to managing all aspects of your professional life.
• You have the ability to quickly and proficiently understand and absorb new information.
• You’re not afraid of hard work when it’s needed, and you have a track record of following things through properly
• You think in solutions. When something isn’t working, you look for a better way rather than accepting it
• You work well with others, but you’re equally comfortable taking ownership and working independently
• You’re comfortable with technology and have a genuine interest in how products work
• Knowledge/awareness of AI/Agentic AI will be advantageous

What You'll Love:

• 25 days annual leave allowance + bank holidays
• 2 company paid volunteering days
• Eyecare voucher scheme
• Private healthcare with Axa Healthcare
• Private pension with Scottish Widows
• Parental leave policies
• WFH stipend
• Cycle To Work scheme
• Life Assurance
• Payroll giving

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.