At a Glance
- Tasks: Manage and expand client relationships while driving customer success.
- Company: Join a global unicorn SaaS platform transforming innovation with AI.
- Benefits: Enjoy five weeks annual leave, private healthcare, and a hybrid work environment.
- Other info: Inclusive culture with excellent growth opportunities and community involvement.
- Why this job: Be part of a vibrant team making a real impact in the tech industry.
- Qualifications: Strong communication skills and experience in account management are essential.
The predicted salary is between 36000 - 60000 £ per year.
Patsnap is a global, series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.
We have a vibrant and diverse team with offices in Toronto, London, Shanghai and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary: We are looking for an Account Manager to join the Patsnap team where you will play a critical role in managing and expanding relationships within your assigned book of business. Your focus will be on driving customer success by ensuring that clients realize maximum value from Patsnap's offerings.
In this role, you will be responsible for achieving quarterly net renewal and expansion targets, while also building long-term, trusted partnerships with clients. Your ability to negotiate renewal contracts, identify and close expansion opportunities and communicate effectively, will be essential to your success in this dynamic and client-facing position.
This is a hybrid position in our London, UK office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.
What You'll be Doing:
- Be the key point of contact for all customer account management matters for a book of business consisting of our customers.
- Work towards quarterly net renewal and expansion targets.
- Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
- Negotiate contracts and close agreements to maximize retention and expansion.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with the sales team to identify and grow opportunities within territory.
About You:
- You show the potential to articulate solutions and deliver business cases that resonate with our customers.
- You have some experience using account planning frameworks to prioritize key tasks and activities within your book of business, with a focus on value-based outcomes.
- You have strong listening, negotiation and presentation abilities.
- You are highly customer centric and are driven by having a positive impact on Patsnap's customers.
- You are highly presentable, and relish the opportunity to deal with all manner of clients, in environments that others would consider challenging.
- Track record of performance against a renewal-based and expansion-based targets.
- You have commercial experience across multiple industries and geographies.
What You'll Love:
- Five weeks annual leave and bank holidays
- Additional vacation days based on years of service
- Company-paid community volunteering days
- Paid parental leave
- Private healthcare
- Eyecare voucher scheme
- Private pension
- Cycle to work scheme
- Life Assurance
- Payroll giving
- Hybrid work environment with WFH stipend
- Perkbox benefit scheme
Our Values:
- Integrity: We hold each other accountable for our actions
- Leadership: We lead by example and inspire each other to reach for new heights
- Openness: We are open and honest and share our ideas with care and consideration
- Growth: We are lifelong learners who aspire to improve each day
- Innovation: We seek out new ways to solve problems
- Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.
Account Manager in London employer: Patsnap
PatSnap is an exceptional employer that champions innovation and diversity, offering a dynamic work culture where employees can thrive. With a strong focus on professional development and a commitment to leveraging cutting-edge technology, team members are empowered to make a meaningful impact in the field of patent drafting. Located in a vibrant area, PatSnap provides unique opportunities for collaboration and growth, making it an ideal place for those passionate about shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Patsnap and understand their products and values. Think about how your skills as an Account Manager can help drive customer success. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Patsnap family. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing client relationships and achieving targets, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven customer success or closed deals in the past. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value openness and integrity, so don’t be afraid to share your unique perspective and what makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. This helps us keep track of all applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Patsnap
✨Know Your Stuff
Before the interview, dive deep into Patsnap's platform and understand how it transforms IP and R&D productivity. Familiarise yourself with their AI capabilities and think about how you can articulate solutions that resonate with potential clients.
✨Showcase Your Relationship Skills
As an Account Manager, building long-lasting client relationships is key. Prepare examples from your past experiences where you've successfully managed client accounts, negotiated contracts, or turned around challenging situations to demonstrate your customer-centric approach.
✨Be Ready to Discuss Targets
Since achieving quarterly net renewal and expansion targets is crucial, come prepared to discuss your track record in meeting similar goals. Bring specific metrics or examples that highlight your success in driving customer value and retention.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Patsnap’s culture, growth trajectory, and how they support their Account Managers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
