Japanese Speaking Customer Service for Automotive Industry - Athens, Greece

Japanese Speaking Customer Service for Automotive Industry – Athens, Greece

Join Patrique Mercier Recruitment JP and embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you!

Responsibilities

• Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat
• Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction
• Maintain comprehensive knowledge of the company\’s offerings to provide accurate and helpful information to customers
• Document customer interactions in the company\’s CRM system to maintain detailed and accurate records
• Collaborate with team members to improve service processes and share insights on customer needs
• Participate in training sessions and meetings to enhance customer service skills and product knowledge
• Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction

Requirements

• Fluent in Japanese, both written and spoken; proficiency in English is required
• Strong communication and customer service skills with a focus on problem-solving
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
• Previous experience in customer service, especially within the automotive industry, is advantageous
• Familiarity with CRM systems and customer support tools
• A positive attitude, adaptability, and eagerness to learn about automotive products and trends
• Willingness to relocate to Greece

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay
• Professional growth & development opportunities
• Competitive performance bonuses
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses
• Work for a Great Place to Work-Certified Company

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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