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- Tasks: Support the management team with administrative tasks and ensure a welcoming environment for residents.
- Company: Join a caring community-focused organisation dedicated to improving lives.
- Benefits: Part-time hours, supportive team culture, and opportunities for personal development.
- Why this job: Make a real difference in the lives of residents while developing your skills.
- Qualifications: Experience in customer service, strong IT skills, and a compassionate approach.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 24000 - 36000 £ per year.
9 Month Fixed Term Contract, Part Time (22.5 hours per week)
New Lodge is a thriving community in New Earswick that provides care accommodation for people aged 55 and over – a sanctuary for those looking to lead independent lives. The genuine sense of community and togetherness felt among our staff here is what makes it such a great place to work.
About The Role
The Senior Administrative Support Officer will play a key role in supporting the General Management Team (GMT) by providing a high-quality, customer-focused administrative and reception service across New Lodge. The role includes managing day-to-day reception duties, coordinating responsive repairs and maintenance through the Connect repairs system, and supporting cyclical planned maintenance and modernisation programmes. You will also play an important part in supporting Health and Safety processes and systems to ensure compliance with all relevant regulatory requirements across both Residential Care and Extra Care services. You will provide effective leadership and management support to Administrative Officers and General Assistants, including conducting regular meetings and supporting annual reviews. You will have oversight of contractors delivering services at New Lodge, such as the Parks and Landscape team, and will work closely with domiciliary care and residential care teams to ensure a seamless service for residents and applicants. You will also support Housing Officers with the effective letting and tenancy management of properties, working in partnership with external agencies and working partners. Additionally, the role involves assisting Housing Officers in helping residents to sustain their tenancies through effective housing management activities.
About You
We are looking for a caring and motivated individual with experience in a customer-focused environment. The role requires strong attention to detail, the ability to work under pressure, and confidence in organising and prioritising tasks. Able to take a compassionate, resident-focused approach to your work, you will be able to communicate clearly and inclusively, work well both independently and as part of a team, including alongside internal and external stakeholders. Strong IT skills are essential, including proficiency with Microsoft Office and the ability to adapt to bespoke systems. We are seeking someone who is committed to equality, diversity and inclusion, and who is willing to engage in ongoing training and development.
How To Apply
To apply, please complete the online application. Closing date for applications is 4th February 2026. We will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Senior Administrative Support Officer employer: Patriot Properties Group
Contact Detail:
Patriot Properties Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrative Support Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences align with the role of Senior Administrative Support Officer.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about team dynamics or how they support ongoing training and development – it’s a great way to demonstrate your commitment.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can make a big difference. Remind them why you’re excited about the role and how you can contribute to their mission at New Lodge.
We think you need these skills to ace Senior Administrative Support Officer
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your compassionate approach. Share experiences where you've made a difference in a customer-focused environment, especially if it involved supporting others.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly outlines your relevant skills and experiences. This shows us you can handle the administrative tasks with precision.
Highlight Your IT Skills: Since strong IT skills are essential for this role, mention your proficiency with Microsoft Office and any other systems you've used. If you've adapted to new software quickly, share that too!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at New Lodge.
How to prepare for a job interview at Patriot Properties Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Administrative Support Officer role. Familiarise yourself with the key responsibilities, such as managing reception duties and supporting Health and Safety processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer-Focused Approach
Since this role is all about providing a high-quality, customer-focused service, be prepared to share examples from your past experiences where you've excelled in this area. Highlight how you've supported residents or clients, and how your compassionate approach has made a difference in their lives.
✨Demonstrate Strong IT Skills
As strong IT skills are essential for this position, brush up on your Microsoft Office proficiency and any bespoke systems you might encounter. Be ready to discuss how you've used technology to improve efficiency in previous roles, as this will show your adaptability and readiness to tackle the administrative tasks at New Lodge.
✨Emphasise Teamwork and Leadership
This role involves leading and supporting a team, so be prepared to talk about your experience in managing others. Share specific instances where you've conducted meetings or supported team members in their development. This will highlight your leadership skills and your ability to work collaboratively with both internal and external stakeholders.
