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For Companies At a Glance
- Tasks: Support residents with housing management and tenancy services while ensuring community involvement.
- Company: Join a values-driven housing association focused on sustainability and community improvement.
- Benefits: Full-time role with a supportive work environment and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them secure and sustain their homes.
- Qualifications: Experience in front-line service delivery and strong communication skills are essential.
- Other info: Inclusive workplace committed to diversity and providing equal opportunities for all.
The predicted salary is between 28800 - 42000 £ per year.
Overview
12 Months Fixed Term Contract, Full Time (35 hours per week). Please note that we do not currently offer any Tier 2 sponsorship.
About The Role
We are seeking a Housing Assistant to deliver a high-quality, resident-focused housing and tenancy management service, with a strong emphasis on sustaining tenancies. The role includes supporting effective rent collection and arrears management, addressing anti-social behaviour, and encouraging resident involvement in the management and development of their communities. As Housing Assistant, you will manage allocations and lettings, support the efficient turnaround of void properties to meet performance targets and minimise rental loss, and undertake accompanied viewings. Working closely with the Development and Asset Management (DAM) team, you will support the effective letting and management of shared ownership and leasehold homes and ensure that new build, conversion and acquisition programmes are handed over efficiently and ready for occupation. The role also supports a proactive housing income service, including estate and service charge accounts, maximising income collection while maintaining a focus on tenancy sustainment. You will assess and manage applications for rented and shared ownership housing, provide advice and guidance to applicants, and act as the key contact for CORE data submissions.
About You
As our Housing Assistant, you will have previous experience of front-line service delivery and consultation work with residents and service users. You will be able to demonstrate a good working knowledge of relevant tenancy and leasehold legislation procedures and practices, gained through formal training, qualifications and/or relevant work experience. Strong administrative and IT skills are essential, alongside well-developed interpersonal, communication, literacy, and numeracy skills. The role requires proven mediation and negotiation abilities, as well as the capacity to set, monitor, and achieve challenging quality and performance targets. Candidates must be able to manage and prioritise their own workload, work flexibly and balance competing priorities. You will have a proven ability to deal with residents sympathetically and effectively, work collaboratively to achieve desired outcomes, and find practical solutions in challenging situations.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How To Apply
To apply, please complete the online application. Closing date for applications is midnight Sunday 8th February 2026. Interviews will take place on Tuesday 17th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We are at our best when we are continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Housing Assistant employer: Patriot Properties Group
Contact Detail:
Patriot Properties Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it gives you a chance to highlight how your own values align with theirs!
✨Tip Number 2
Practice common interview questions related to housing and tenancy management. Think about your past experiences and how they relate to the role of Housing Assistant. We want you to be ready to showcase your skills and how you can make a difference!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and serious about the position. Ask about their approach to resident involvement or how they handle anti-social behaviour – it’ll make you stand out!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team. Good luck!
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it's managing tenancies or dealing with residents, we want to see how you’ve made a difference in your past positions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your writing is easy to read. This will help us see your communication skills right away!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way to ensure it gets to us directly, and you’ll find all the details you need there. Don’t miss out on this opportunity!
How to prepare for a job interview at Patriot Properties Group
✨Know Your Stuff
Make sure you brush up on relevant tenancy and leasehold legislation. Familiarise yourself with the key responsibilities of a Housing Assistant, especially around rent collection and tenancy sustainment. This will show that you're not just interested in the role but also understand its importance.
✨Showcase Your People Skills
As a Housing Assistant, you'll be dealing with residents regularly. Prepare examples of how you've effectively communicated or resolved issues in previous roles. Highlight your mediation and negotiation skills to demonstrate your ability to handle challenging situations with empathy.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing anti-social behaviour or handling arrears. Think through potential scenarios beforehand and how you would approach them. This will help you articulate your thought process during the interview.
✨Demonstrate Your Organisational Skills
The role requires managing multiple priorities, so be prepared to discuss how you organise your workload. Share specific tools or methods you use to stay on top of tasks, and give examples of how you've successfully balanced competing demands in the past.
