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- Tasks: Provide top-notch customer support and manage IT queries in a dynamic environment.
- Company: Reputable financial services company with a strong focus on teamwork.
- Benefits: Proactive work culture, great team support, and opportunities for growth.
- Why this job: Be the go-to person for IT support and make a difference in customer experiences.
- Qualifications: Strong customer service skills and knowledge of ITIL principles required.
- Other info: Onsite role in Harrogate, perfect for local applicants looking to kickstart their career.
The predicted salary is between 30000 - 42000 £ per year.
A reputable financial services company is seeking a Service Desk Analyst to provide customer support in Harrogate. The role involves being the first point of contact for customer inquiries, managing queries, and logging information.
Candidates should possess a strong customer service background and familiarity with ITIL principles. This position requires onsite presence, and only local applicants will be considered.
Successful candidates will benefit from a proactive and team-oriented work environment.
Service Desk Analyst - Onsite IT Support in Harrogate employer: Patriot Home Funding, Inc.
Contact Detail:
Patriot Home Funding, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Onsite IT Support in Harrogate
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about helping customers, think of examples from your past experiences where you’ve gone above and beyond to solve a problem.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and might even refer you, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Analyst - Onsite IT Support in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any familiarity with ITIL principles. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share specific examples of how you've handled customer inquiries in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Patriot Home Funding, Inc.
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Understanding the key concepts and how they apply to service desk operations will show that you're not just familiar with the principles but can also implement them effectively in a real-world setting.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries and manage queries effectively.
✨Research the Company
Take some time to learn about the financial services company you're interviewing with. Understand their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Interview Questions
Anticipate questions related to your technical skills and customer service experience. Practising your responses will help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
