Manager Major Projects in Harrogate

Manager Major Projects

Join Patriot Home Funding, Inc. for the position of Manager Major Projects to oversee customer request management across our portfolio of services including WLR/WLCA, Porting, Mobile, CPS, ICT, Wireless, WAN & LAN services, IAAS, VOIP.

Key Responsibilities

• Customer satisfaction: deliver projects on‑time and on‑budget to achieve customer satisfaction.
• Initiate & plan: agree and document project scope, produce the project plan and identify the available budget; ensure the sales team provides sufficient information to complete the Statement of Work.
• Resource: secure and assign the right resources; ensure colleagues and key stakeholders understand their roles and responsibilities and keep all tools updated.
• Delivery & escalation: ensure project resources meet deliverables on time and manage escalations, maintaining full ownership until resolution.
• Communication & reporting: provide accurate written project updates, highlight reports covering progress, budget, risks and actions; forecast future project requirements and maintain the project tracker.
• Wellbeing: risk assess workload, support colleagues in times of need and intervene in a timely manner to sustain health and wellbeing.
• Personal development & innovation: identify opportunities for business improvement, propose solutions and pursue personal training to drive innovation.

Person Specification

• Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally.
• Customer‑focused, professional, positive, confident and friendly.
• Highly self‑motivated and able to work well under pressure in a busy environment.
• Committed to delivering high quality work with strong attention to detail, accuracy, time management and organisational skills.
• Proficient in Office 365, including Planner.
• Data entry and management experience; Dynamics 365 is an advantage.

Desired Experience

• Minimum 3 years Project Management experience, ideally in a managed service organisation.
• Experience managing customer relationships and issues.
• Delivery of VOIP, IAAS, Cloud‑based Services, Wi‑Fi, MPLS WAN, LAN or combinations of all services.
• Track record of delivering contracts in excess of TCV £1M.
• Proven ability to manage multiple projects simultaneously.
• Experience of working within a managed service organisation.
• Demonstrated structured project approach.
• Knowledge of agile and hybrid project methods.
• Detailed infrastructure migration knowledge.

Hours of Work

The company’s standard hours of work are 9:00‑17:30 Monday to Thursday, with a one‑hour lunch break, and 15:30 on a Friday. Flexibility may be required due to the nature of the role.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management; Strategic Management Services