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- Tasks: Troubleshoot complex tech issues and manage customer communications.
- Company: Tech-focused company in Harrogate with a dynamic culture.
- Benefits: Hybrid working environment with competitive core hours.
- Why this job: Join a team where you can grow your tech skills and make a difference.
- Qualifications: Foundational technical mindset and strong communication skills.
- Other info: Exciting opportunity to work with diverse technologies like Cisco and Fortinet.
The predicted salary is between 30000 - 42000 £ per year.
A technology-focused company in Harrogate seeks a motivated 2nd Line Technical Support Analyst. This role involves troubleshooting complex issues, managing customer communications, and working with a diverse tech stack, including Cisco and Fortinet.
Ideal candidates should have a foundational technical mindset and strong communication skills, alongside a desire to learn. The position offers a hybrid working environment with competitive core hours.
2nd Line Tech Support Engineer – Networking & VoIP in Harrogate employer: Patriot Home Funding, Inc.
Contact Detail:
Patriot Home Funding, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Tech Support Engineer – Networking & VoIP in Harrogate
✨Tip Number 1
Get familiar with the tech stack mentioned in the job description, like Cisco and Fortinet. Brush up on your troubleshooting skills and be ready to discuss how you've tackled complex issues in the past.
✨Tip Number 2
Practice your communication skills! You’ll need to manage customer communications effectively, so think about how you can explain technical concepts in a simple way. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your eagerness to learn during interviews. Companies love candidates who are motivated to grow. Share examples of how you've pursued new knowledge or skills in tech, especially related to networking and VoIP.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who fit our tech-focused culture.
We think you need these skills to ace 2nd Line Tech Support Engineer – Networking & VoIP in Harrogate
Some tips for your application 🫡
Show Off Your Tech Skills: When you're writing your application, make sure to highlight any relevant tech experience you have, especially with Cisco and Fortinet. We want to see how your foundational technical mindset can help us tackle those complex issues!
Communicate Clearly: Strong communication skills are key for this role, so let that shine through in your application. Use clear and concise language to demonstrate how you can manage customer communications effectively.
Express Your Desire to Learn: We love candidates who are eager to grow! In your application, share examples of how you've pursued learning opportunities in the past or how you plan to continue developing your skills in tech support.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Patriot Home Funding, Inc.
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, especially Cisco and Fortinet. Brush up on common troubleshooting techniques and be ready to discuss how you've used these tools in past experiences.
✨Show Off Your Communication Skills
Since this role involves managing customer communications, practice explaining complex technical issues in simple terms. Think of examples where you successfully communicated with non-technical users and be prepared to share those stories.
✨Demonstrate Your Problem-Solving Mindset
Prepare for scenario-based questions where you'll need to troubleshoot a hypothetical issue. Think through your problem-solving process and be ready to articulate your thought process clearly during the interview.
✨Express Your Desire to Learn
This role is perfect for someone eager to grow. Be honest about what you want to learn and how you plan to keep up with the latest tech trends. Showing enthusiasm for continuous learning can set you apart from other candidates.
