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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring timely payments and resolving queries efficiently.
- Company: Join Patriot Home Funding, a dynamic company focused on effective cash collection.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a supportive team that values relationships and customer service excellence.
- Qualifications: No prior experience required; just bring your enthusiasm and communication skills!
- Other info: This is an entry-level position perfect for students looking to kickstart their career.
The predicted salary is between 21600 - 36000 £ per year.
Credit Control & Query Resolution Administrator
Join to apply for the Credit Control & Query Resolution Administrator role at Patriot Home Funding, Inc.
Credit Control & Query Resolution Administrator
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Join to apply for the Credit Control & Query Resolution Administrator role at Patriot Home Funding, Inc.
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Job Description
AIM OF THE ROLE
This key role within the Credit Control team is responsible for ensuring that our critical cash collection function is undertaken effectively, ensuring that customers make payments on time.
The role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customer\’s accounts are swiftly resolved to ensure no delays to payment.
The main duties of the role include but are not restricted to the following:
- Building good working relationships with customers based on respect and trust
- Quickly raising any issues affecting expected payments with customers and agreeing resolution, to ensure payments are made on time
- Communicating any issues with Customer payments to Sales Operations and following up to ensure successful resolution
- Chasing overdue accounts by telephone and email
- Chasing payment of resolved queries
- Providing regular updates on progress of overdue accounts and escalating any issues preventing collection
- Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action
- Recording and maintaining accurate customer records
- Achieving company targets for the reduction of debtor days and cash collection performance
- Understanding of queries raised and process of how to resolve issues
- Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum
- Administrative and reporting duties as required for the efficient execution of the role
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
- Compliance with Redcentric\’s policies and procedures
- Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
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Industries
Accounting
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Credit Control & Query Resolution Administrator employer: Patriot Home Funding, Inc.
Contact Detail:
Patriot Home Funding, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control & Query Resolution Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role, especially around cash collection and customer relationship management. Understanding these aspects will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires effective interaction with customers and internal teams. Practising how to articulate issues clearly and concisely can set you apart from other candidates.
✨Tip Number 3
Research common queries and issues that arise in credit control. Being able to discuss potential solutions or your approach to resolving such issues can showcase your proactive mindset and problem-solving abilities.
✨Tip Number 4
Network with professionals in the finance and credit control sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Credit Control & Query Resolution Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Credit Control & Query Resolution Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role involves building relationships with customers, emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully resolved queries or maintained positive customer interactions.
Showcase Problem-Solving Abilities: The job requires resolving payment issues efficiently. Include examples in your application that demonstrate your problem-solving skills, particularly in financial contexts or similar roles.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and ensure your documents reflect your understanding of the company's values and the importance of cash collection.
How to prepare for a job interview at Patriot Home Funding, Inc.
✨Showcase Your Customer Service Skills
As the role heavily relies on building good relationships with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
The job involves resolving queries and ensuring timely payments. Be ready to share instances where you successfully identified problems and implemented effective solutions, especially in a financial context.
✨Familiarise Yourself with Credit Control Processes
Understanding the basics of credit control and query resolution will give you an edge. Research common practices and be prepared to discuss how you would handle overdue accounts or disputes.
✨Prepare Questions for the Interviewers
Engage with your interviewers by asking insightful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
