Personal Lines Account Manager (Remote)

About Koverage Insurance, A Division of Patriot Growth Insurance Services: Koverage Insurance Group was founded in 2017 as a full-service independent property & casualty, life & health, and employee benefits agency. We represent over 25 insurance carriers to give each of our clients the best insurance plans available to suit their needs. We currently have 7 locations in CT and are licensed to transact business in 34 states. We are a client-centric organization that focuses on exceeding expectations by providing a positive and malleable experience to fit our client\’s needs. Our dedicated team is committed to protecting our clients with creative solutions while maintaining our core ethics and values. We are a proud partner agency of Patriot Growth Insurance Services.

Position Overview: Koverage Insurance Group is looking for an experienced and outgoing Personal Lines Account Manager to join our growing team!

The Personal Lines Department operates as a supportive, team environment. The main objective of this role is to generate quotes for new business opportunities requested by our repeat clients, referrals, or acquired through our producers. It is important to note that this position has limited customer service duties.

If you are knowledgeable in personal lines insurance, have high positive energy and a desire to provide the high-level service to meet clients\’ insurance needs, please apply for our position. We pride ourselves on providing excellent salary, benefits, and training for all associates!

Work Arrangement: This is a full-time remote position that supports our office located in Enfield, CT.

Professional Responsibilities:

• Markets client\’s accounts to negotiate and secure the most appropriate insurance coverage based upon clients\’ needs for both new and renewal business.
• Oversees clients\’ accounts by responding to inquiries, explaining coverages and premiums, informing of policy or billing changes, and facilitating the claims process between clients and the adjuster.
• Maintains great working relationships with multiple insurance carriers to obtain quotes, binders, endorsements, etc.
• Researches and resolves all moderate and complex customer service problems relating to coverage issues, billing discrepancies, etc. in a timely manner.
• Maintains accurate and up-to-date account and policy information in the Agency Management System, while maintaining a current suspense, reviewing insurance policies and endorsements for accuracy, reviewing contracts and special certificates of insurance requests for compliance and responding to the insured.
• Maintains industry knowledge of developing trends regarding carrier underwriting appetite and pricing changes.

Qualifications and Requirements:

• 2+ years of Personal Lines Insurance experience.
• Valid Property & Casualty License.
• Excellent verbal and written communication skills.
• High-level of interpersonal skills with a client-service mind-set.
• Well organized and detail-oriented.
• Quick learner that thrives in a fast-paced environment.
• Team player with a positive attitude.
• Problem solving and analytical skills, with a solutions driven mindset.
• Proficient with Microsoft Office Suite, including Word, Excel, Outlook, & Teams.

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