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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for insurance queries and claims.
- Company: Join Patons Insurance, a trusted name in taxi insurance with a friendly team.
- Benefits: Enjoy a competitive salary, training opportunities, and potential career progression.
- Why this job: Make a real difference by helping customers navigate their insurance needs.
- Qualifications: Customer service experience in the insurance sector and strong communication skills.
- Other info: Work in a modern office with a supportive team and ongoing development.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?
Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.
The Role
You’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards. This is a varied and people-focused role where clear communication and great service are key.
Key Responsibilities
- Provide excellent customer service and policy support
- Manage mid-term adjustments and customer queries efficiently
- Handle claims support and explain relevant policy details clearly
- Ensure all documentation and customer interactions comply with FCA regulations
- Work closely with team members to maintain high service standards
- Keep up to date with product knowledge through ongoing development
- Support branch standards and contribute to a professional work environment
- Suggest improvements to systems and processes where helpful
About Our Company
With decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.
The Benefits
- Competitive salary
- Supportive team environment
- Opportunities for training and development
- Modern and welcoming office spaces
- Potential career progression within the company
The Person
We’re looking for someone who brings:
- Customer service experience in insurance sector is required
- A helpful, organised, and proactive attitude
- Strong communication skills – both written and verbal
- Good time management and ability to prioritise
- IT literacy
- A commitment to doing things properly and fairly
If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.
Customer Service Advisor - Insurance in Liverpool employer: Patons Insurance
Contact Detail:
Patons Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Insurance in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Patons Insurance. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've successfully handled customer queries or resolved issues. Be ready to share these stories during your interview to highlight your proactive attitude and organisational skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Insurance in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service, especially in the insurance sector, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Be Detail-Oriented: Attention to detail matters in our industry. Double-check your application for any typos or errors before hitting send. We want to see that you can follow processes and maintain high standards right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Patons Insurance
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of insurance policies and the specific services offered by Patons Insurance. Being able to discuss their products confidently will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle policy queries and claims support effectively.
✨Practice Clear Communication
Since this role requires strong communication skills, practice explaining complex information in simple terms. You might want to role-play with a friend or family member to ensure you can convey policy details clearly and concisely during the interview.
✨Be Proactive and Positive
During the interview, express your proactive attitude and willingness to contribute to team improvements. Share ideas you have for enhancing customer service or streamlining processes, as this shows you're not just looking to fit in but also to add value to the team.
