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For Companies At a Glance
- Tasks: Be the friendly face of our customer service team, helping clients with their insurance needs.
- Company: Join Patons Insurance, a trusted name in taxi insurance with a supportive culture.
- Benefits: Enjoy a competitive salary, training opportunities, and a modern office environment.
- Why this job: Make a real difference by providing excellent service and support to our customers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career progression opportunities in a dynamic and friendly team.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?
Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.
The Role
You’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards.
This is a varied and people-focused role where clear communication and great service are key.
Key Responsibilities
- Provide excellent customer service and policy support
- Manage mid-term adjustments and customer queries efficiently
- Handle claims support and explain relevant policy details clearly
- Ensure all documentation and customer interactions comply with FCA regulations
- Work closely with team members to maintain high service standards
- Keep up to date with product knowledge through ongoing development
- Support branch standards and contribute to a professional work environment
- Suggest improvements to systems and processes where helpful
About Our Company
With decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.
The Benefits
- Competitive salary
- Supportive team environment
- Opportunities for training and development
- Modern and welcoming office spaces
- Potential career progression within the company
The Person
We’re looking for someone who brings:
- Customer service experience (ideally in insurance or similar sector)
- A helpful, organised, and proactive attitude
- Strong communication skills – both written and verbal
- Good time management and ability to prioritise
- IT literacy
- A commitment to doing things properly and fairly
If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.
Customer Service Advisor in Liverpool employer: Patons Insurance
Contact Detail:
Patons Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Patons Insurance. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate clear and friendly communication. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully handled customer queries or complaints. Be ready to share these stories during your interview to highlight your proactive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped customers in the past and how you can bring that friendly, professional vibe to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your skills align with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Patons Insurance
✨Know Your Stuff
Before the interview, make sure you understand Patons Insurance and their services. Familiarise yourself with common customer service scenarios in the insurance sector, especially related to taxi insurance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, handled queries, or resolved issues.
✨Be Proactive and Positive
Patons Insurance values a proactive attitude. Be ready to discuss how you've taken initiative in previous roles, whether it’s suggesting improvements or going the extra mile for a customer. A positive outlook can set you apart, so don’t hesitate to share your enthusiasm for helping others.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or company culture. This shows your interest in the role and helps you determine if it's the right fit for you.
