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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for policy queries and claims.
- Company: Patons Insurance, a trusted name in taxi insurance across the UK.
- Benefits: Competitive salary, supportive team, training opportunities, and career progression.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Modern office environment with a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?
Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.
The Role
You’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards. This is a varied and people-focused role where clear communication and great service are key.
Key Responsibilities
- Provide excellent customer service and policy support
- Manage mid-term adjustments and customer queries efficiently
- Handle claims support and explain relevant policy details clearly
- Ensure all documentation and customer interactions comply with FCA regulations
- Work closely with team members to maintain high service standards
- Keep up to date with product knowledge through ongoing development
- Support branch standards and contribute to a professional work environment
- Suggest improvements to systems and processes where helpful
About Our Company
With decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.
The Benefits
- Competitive salary
- Supportive team environment
- Opportunities for training and development
- Modern and welcoming office spaces
- Potential career progression within the company
The Person
We’re looking for someone who brings:
- Customer service experience (ideally in insurance or similar sector)
- A helpful, organised, and proactive attitude
- Strong communication skills – both written and verbal
- Good time management and ability to prioritise
- IT literacy
- A commitment to doing things properly and fairly
If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.
Customer Service Advisor in Glasgow employer: Patons Insurance
Contact Detail:
Patons Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Make sure you research Patons Insurance before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the company culture and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining our supportive team at Patons Insurance.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped customers in the past and how you can bring that friendly, professional vibe to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities from the role that excite you and how your skills align with them. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Patons Insurance
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Patons Insurance and the taxi insurance sector. Familiarise yourself with common policy queries and claims processes so you can speak confidently about how you would handle customer interactions.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples from your past experiences where you successfully resolved customer issues. Practice articulating these scenarios clearly and concisely to demonstrate your strong verbal skills.
✨Be Proactive and Organised
During the interview, highlight your proactive attitude and organisational skills. Share specific instances where you managed multiple tasks or prioritised effectively in a busy environment, as this will show you can thrive in the fast-paced setting of a customer service role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and company culture. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
